Sr Advisor, Practice Performance (Hawaii Based)

Evolent

2d • $110,000

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across Hawaii markets. Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience.

Requirements

• Ability to work Hawaii business hours; Hawaii residency preferred.
• Bachelor’s degree preferred; 4+ years in provider operations or related fields.
• Knowledge of Medicaid/Medicare/Marketplace programs and key clinical specialties.
• Understanding of provider operations, prior auth, claims, and coding (CPT, ICD‑9/10).
• Proficiency in Word, Excel, and SharePoint.
• Strong analytical, communication, and relationship‑building skills.
• Highly organized, detail‑oriented, and effective under pressure.
• Skilled at influencing change and improving provider experience.
• Independent, collaborative, and able to travel up to 30%.

Responsibilities

• Lead all provider onboarding and new market implementations.
• Coordinate provider setup, training, and education on policies and workflows.
• Maintain regular provider touchpoints to review performance and strengthen relationships.
• Simplify processes and align internal teams to enhance provider experience.
• Oversee and improve the FastPass (goldcard) performance program.
• Partner with practices to close performance gaps and meet quality and cost standards.
• Serve as subject matter expert for assigned markets in client-facing meetings.
• Analyze performance data, identify trends/outliers, and conduct root‑cause reviews.
• Resolve day‑to-day operational issues, including provider inquiries and training needs.
• Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.
• Ensure provider satisfaction, retention, and timely issue resolution.

Benefits

• As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level