Sr Analyst, HR Ops

RTX • Farmington, CT

2d • Hybrid

About The Position

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA. Our goal in People Services is to deliver exceptional experience to employees and provide comprehensive service support to HR. We are seeking a dynamic, collaborative, and versatile professional to join our team. This unique role is designed to provide the incumbent with broad exposure to the inner workings of U.S. People Services, offering a well-rounded experience through active participation in HR advisory, operational efficiency, and complex problem resolution. What You Will Do In this role, you will gain hands-on experience by contributing to three core areas of HR operations: HR Advisory & Engagement Act as a key resource for employees and managers by offering high-quality assistance and resolving a variety of HR-related inquiries. Use a diagnostic approach to understand needs, provide clear guidance on company policies, and direct employees to self-service resources. Complex Case Management Support the resolution of high-level HR matters by conducting research, managing sensitive information with discretion, and ensuring that complex inquiries are handled accurately and empathetically. Operational Excellence Assist the team in identifying and recommending process improvements. Contribute to projects aimed at enhancing the employee experience, streamlining operations, and improving service delivery. Strategic Collaboration Work across different U.S. People Services teams to ensure a seamless and consistent experience for stakeholders. Share insights to help drive continuous improvement initiatives.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience in a professional environment with a strong focus on problem-solving and customer service.
• Excellent written and verbal communication skills, with the ability to show empathy and provide supportive guidance when addressing employee concerns.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks efficiently.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in Microsoft Office applications.

Nice To Haves

• Prior experience in a Human Resources or customer service-facing environment.
• Familiarity with HR policies or specialized areas such as Compensation, Benefits, Payroll, Talent Management, or Employee Relations.
• Experience using HR systems like Workday or ServiceNow.
• Bilingual proficiency in Spanish (reading, writing, and speaking) is a plus.

Responsibilities

• Act as a key resource for employees and managers by offering high-quality assistance and resolving a variety of HR-related inquiries.
• Use a diagnostic approach to understand needs, provide clear guidance on company policies, and direct employees to self-service resources.
• Support the resolution of high-level HR matters by conducting research, managing sensitive information with discretion, and ensuring that complex inquiries are handled accurately and empathetically.
• Assist the team in identifying and recommending process improvements.
• Contribute to projects aimed at enhancing the employee experience, streamlining operations, and improving service delivery.
• Work across different U.S. People Services teams to ensure a seamless and consistent experience for stakeholders.
• Share insights to help drive continuous improvement initiatives.

Benefits

• Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
• Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level