Sr. Analyst, Operations Performance Support, Popeyes Louisiana Kitchen, US&C
About The Position
Popeyes is seeking a field-based Sr. Analyst – Operations Performance Support to support the execution of targeted operational interventions across the system. This role focuses primarily on Franchise-to-Franchise (F2F) portfolio integrations and New Restaurant Openings (NROs), helping stabilize restaurant operations during periods of transition. As part of the Operations Performance team, the Senior Analyst serves as a restaurant subject matter expert, working directly in restaurants to assess operational performance, identify gaps, and coach restaurant leadership teams on brand standards and best practices. This role provides shoulder-to-shoulder support with RGMs, District Managers, and franchise leaders to improve operational execution, reinforce core routines, and drive performance improvement. The Sr. Analyst translates in-restaurant observations and operational data into clear, actionable insights while supporting the implementation and follow-up of operational improvement plans.
Requirements
- 2–4 years of experience in restaurant operations, hospitality, or operational support roles.
- Strong understanding of QSR restaurant operations and performance drivers.
- Proven ability to diagnose operational issues and recommend practical solutions.
- Strong organizational and project management skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and PowerPoint.
- Comfortable working in fast-paced restaurant environments.
- Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments.
- Bachelor’s degree preferred
Responsibilities
- Conduct restaurant visits independently to support F2F portfolio integrations and NROs
- Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards.
- Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
- Support restaurant teams in implementing operational improvements based on in-restaurant observations.
- Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements.
- Evaluate restaurant performance through operational metrics and in-restaurant observations.
- Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team.
- Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios.
- Monitor performance improvements following operational interventions.
- Drive accountability at the RGM and District Manager level
- Track follow-up actions and implementation progress after restaurant visits.
- Maintain detailed visit recaps, operational observations, and performance summaries.
- Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods.
- Build visit materials, performance summaries, and engagement recaps following restaurant engagements.
- Document operational learnings and best practices from field deployments.
- Support updates to Operations Performance playbooks used for F2F integrations and NRO support.
Benefits
- health benefits (medical, dental, vision and life insurance) offered upon hire date
- fertility benefits to support family planning needs
- a 401(k) plan with Company match available after the first year of service
- time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
- short-term and long-term disability insurance
- telemedicine & mental wellness support
- various learning and development courses
- a comprehensive global paid parental leave program that supports employees as they expand their families
- free telemedicine and mental wellness support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
