Sr. APeX Application Analyst - Willow

University of California San Francisco•San Francisco, CA

7d•Onsite

About The Position

This position requires regular work onsite. The Sr. APeX Application Analyst functions as the primary support contact and expert for the application. They work under the direction of the Team Lead and/or Manager to configure, build & install the application. They coordinate all issues that arise during the project for their application area. Key operational activities include primary responsibility to analyze workflows and understand policies, procedures and constraints of the clinical or business operations support by the application. In-depth and precise investigation and documentation of operational specifications and application functionality is required. Key technical activities include the analysis of new releases to determine how workflow should be modified, building and populating databases and tables during initial system configuration, conducting system testing and conversion data validation. The application analyst develops and documents internal procedures and establishes change control processes for the application. As a Sr. APeX Application Analyst, the candidate is expected to lead project/initiatives within the team/department. The Sr. APeX Application Analyst also develops user training aids and trains end users in workflow and use of the application. They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24). Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure. They are considered technical leaders with a high degree of knowledge in the overall field and recognized expertise in specific areas. Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adopt to use of the application. The Sr. APeX Willow Analyst must be certified in one of the following APeX applications (or successfully receive certification within 6 months of hire): Willow The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $113,800 - $242,800 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
Five years of relevant work experience
Epic Willow Application Certification
Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s).
Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
Advanced problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
Advanced interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
Advanced written and verbal communications skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
Advanced analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
Advanced organizational and project management skills and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.

Nice To Haves

PharmD degree
Academic Medical Center experience with 5+ years of Epic experience
Epic Willow Application Certification

Responsibilities

Function as the primary support contact and expert for the application
Configure, build & install the application
Coordinate all issues that arise during the project for their application area
Analyze workflows and understand policies, procedures and constraints of the clinical or business operations support by the application
In-depth and precise investigation and documentation of operational specifications and application functionality
Analyze new releases to determine how workflow should be modified
Build and populate databases and tables during initial system configuration
Conduct system testing and conversion data validation
Develop and documents internal procedures and establishes change control processes for the application
Lead project/initiatives within the team/department
Develop user training aids and trains end users in workflow and use of the application
Function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization and on-going support (7x24)