Sr. Application Support Engineer

Hedgeserv • Dallas, TX

15h • Hybrid

About The Position

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core application platforms. The engineer will triage, analyze, and resolve production issues, working closely with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential.

Requirements

• Bachelor’s Degree with a Technical focus or equivalent certifications.
• Minimum 10 years of App Support experience in FinTech.
• Minimum 5 years of experience supporting applications running in AWS and Kubernetes.
• Strong proficiency with Linux, shell scripting, SQL, Python and log analysis.
• Experience with ELK and APM or an alternative log aggregation and analytics tools.
• Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle.
• Experience supporting FIX engine with Electronic Trading, Order Management system and straight-through processing (STP).
• Experience supporting QuickFIX implementation.
• Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX.
• Experience in hedge fund, asset management, or electronic trading environments.
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.

Responsibilities

• Incident manager during critical production events, ensuring timely communication, documentation and resolution.
• Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users.
• Support enterprise components and proprietary applications.
• Support application running in an AWS cloud environment.
• Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components.
• Perform real-time analysis of latency-related events.
• Address user tickets on entitlement, configuration changes, and workflow enhancements.
• Analyze recurring issues to identify root causes and opportunities for automation and process improvement.
• Partner with development to reproduce, escalate, and drive fixes for bugs and defects.
• Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams.
• Serve as an SME and escalation point for support engineers and cross-functional teams.
• 24/7 Follow the Sun support model, including Holiday coverage and weekend rotation.

Benefits

• HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits.
• We’ve been recognized as an employer of choice, earning a top 100 workplaces designation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level