Sr AR Specialist

Univar Solutions • Dublin, OH

2d

About The Position

The SR Accounts Receivable Specialist position focuses on high volume contact in collecting and reconciling disputes with customers, controlling and preventing the continuation of outstanding past due receivables while ensuring customer satisfaction and proactive sales engagement. This position will also have extensive knowledge in Univar Solutions processes and systems. SR AR Specialist will excel at controlling and preventing the continuation of outstanding past due receivables, researching cash received with missing or improper remittances while ensuring customer satisfaction and proactive sales engagement. This position is customer facing and is critical to our working capital success.

Requirements

• 3-5 years of business-to-business or consumer collection experience preferred
• Proven history of successful dispute reconciliation/troubleshooting/account reconciliation/customer facing meetings
• Extensive invoicing experience
• Knowledge and experience working with MS Office Suite, with strong Excel skills
• Extensive SAP, Get Paid, Tableau experience
• Ability to manage workload to a deadline and maintain set individual and team goals.
• Excellent negotiation skills, ability to gain trust and confidence with customers, management, and peers
• Ability to identify root cause issues, offer possible solutions and/or next course of action
• Excellent verbal and written communication skills
• Knowledge of collection principles with ability to reconcile credits & debits
• Excellent customer service (internal & external)
• Cross functional team collaboration
• Ability to prioritize workload
• Extensive Sales team knowledge and engagement.
• Knowledge and basic experience with Customer portals(example: Ariba)

Responsibilities

• Ownership of all aspects of Customer AR including collection of past due balances, reconciliation of account, on account cash and credit memo application, and identifying/reporting of disputed invoices with customers to ensure timely payment, keeping aged AR and bad debt to a minimum all while maintaining a positive customer experience.
• Collaborate with customer, sales, customer solutions, dispute management and B2B management to resolve payment issues while using good judgement.
• Analyze information and communicates to supervisor as needed to determine next course of action.
• Mitigate customer risk by asking the right questions, reviewing credit and setting appropriate credit line following policies and procedures to support Credit and Receivable requirements.
• Ensure policies and procedures are followed supporting organizational requirements.
• Perform other related duties as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed