Sr. Associate, Process Manager (Auto)

Capital One•Plano, TX

About The Position

Are you a strategic thinker with the broad ability to solve complex problems and enjoy the opportunity to collaborate across departments, pivot between projects and love the challenge of making complex systems run like clockwork? Do you thrive on providing insightful guidance that shapes critical business decisions? Capital One is seeking a Sr. Process Manager to join our dynamic Financial Services Servicing Command Center. In this pivotal role, you will be the driving department initiatives, creating and enhancing processes that deliver excellence to your customer each and every time, while working alongside senior business leaders to empower confident, data-inspired decision-making across the company. This is more than a process management role; it's an opportunity to become a trusted advisor and strategic partner. You'll gain unparalleled exposure across the division, contributing directly to Capital One's success in a rapidly evolving market. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management at Capital One.

Requirements

High School Diploma, GED or equivalent certification
At least 1 year of experience in Microsoft Office or G Suite
At least 1 year of experience in project, process, program, or risk management

Nice To Haves

Bachelor’s Degree or military experience
Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
2+ years of people leadership experience
2+ years of experience in project, process, program, or risk management

Responsibilities

Leading and owning deliverables that support the Servicing LOB
Day to day oversight of multiple processes.
Monitor, report, and plan process improvement or redesign initiatives and implement them through collaboration with others; make final recommendations for approval on changes
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to mitigate
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams); may deliver presentations to senior leadership and executives
Collaborate on larger initiatives, representing LOB; challenge forum decisions if project outcome impacts department processes.
Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level
Coach and train junior PM levels on processes, performance targets and goals