SEMCO - Sr. Business Process Analyst

AltaGas Ltd. • Port Huron, MI

2d • $83,200 - $120,550

About The Position

SEMCO Energy is seeking a Senior Business Process Analyst to document, analyze, and improve core customer and billing processes. This role is ideal for a curious, analytical self-starter who enjoys understanding how work gets done and turning complexity into clear, scalable processes.

Requirements

• 5+ years of experience in business process analysis, operations, billing, or customer systems
• Experience with enterprise financial or billing systems (SAP IS-Utilities, MV90, or similar preferred)
• Strong analytical, documentation, and problem-solving skills
• Ability to work effectively with diverse stakeholders
• Lean Six Sigma and/or CBAP, CCBA, or equivalent business analysis certification
• Ability to travel to our Springfield, VA office (approx. once per 2-3 months)

Responsibilities

• Document and improve business processes across billing, meter reading, payments, call center, and customer operations
• Identify gaps and design improved workflows that support efficiency and customer experience
• Partner with cross-functional stakeholders to understand processes and recommend improvements
• Use customer and billing data from CIS systems to support analysis and decision-making
• Maintain clear, up-to-date process documentation to support continuity and compliance
• Collaborate with SEMCO Energy and Washington Gas teams to identify shared opportunities

Benefits

• We offer a competitive salary range of $83,200 to $120,550 per year, commensurate with experience, education, and skills.
• In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed