Sr. Business Support Coordinator

Integrated Home • Miramar, FL

1d

About The Position

The senior Business Support Coordinator provides essential operational support to the Utilization Management (UM) and Clinical Care Coordination teams. This position facilitates workflow efficiency, manages referral and authorization assignments for Home Health (HH) and Durable Medical Equipment (DME), and addresses provider, patient, and health plan inquiries. The coordinator plays a key role in work basket oversight, project tracking, and process improvement initiatives that drive service quality and operational effectiveness.

Requirements

• Associate’s or Bachelor’s degree in healthcare administration, business administration, or a related field (preferred).
• Minimum of 2 years’ experience in utilization management, clinical care coordination, or healthcare administration—preferably in a home health or DME referral environment.
• Proficiency in electronic health record (EHR) systems, referral management platforms, and MS Office applications (Excel, Word, Outlook).
• Strong analytical and problem-solving skills; ability to prioritize and multitask in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to interact effectively with providers, patients, and health plan representatives.
• Working knowledge of Medicare, Medicaid, and commercial plan requirements related to HH and DME referrals.

Responsibilities

• Coordinate and maintain employee schedules, ensuring accurate shift assignments, coverage, and updates in accordance with HR and departmental requirements.
• Monitor and verify payroll‑related entries, including timecards, punches, missed clock‑ins, and corrections to ensure accurate and timely payroll processing.
• Collaborate with internal teams to resolve staff‑related inquiries, including attendance discrepancies, schedule changes, payroll questions, and required documentation.
• Support cross‑functional HR and operational projects by tracking staffing‑related milestones, maintaining timelines, and submitting required documentation to leadership and HR.
• Lead or support process improvement efforts related to timekeeping accuracy, overtime management, schedule efficiency, and HR compliance.
• Generate and analyze HR‑related reports, including overtime spend, attendance trends, staffing patterns, and vacancy impacts to support data‑driven planning.
• Provide training and guidance to staff on timekeeping expectations, schedule adherence, attendance policies, HR form requirements, and proper documentation standards.
• Escalate staffing gaps, attendance issues, schedule conflicts, and overtime concerns to leadership for timely resolution.
• Ensure all HR documents, payroll forms, attendance logs, and compliance records are accurately completed, submitted, tracked, and stored according to organizational and regulatory standards.
• Track open positions and coordinate with HR and leadership to ensure timely posting, candidate movement, and updates on hiring progress.
• Required to uphold the principles of compliance as outlined in the Code of Conduct, Employee Handbook, and related policies and procedures.
• Supports and participates in the mandatory Corporate Compliance Program training initiative on an annual or more frequent basis, as required.

Benefits

• Medical
• Vision
• Dental
• Short- and Long-term insurance
• Paid Federal Holidays
• 16+ days of PTO
• Employer paid life insurance
• 401K with employer contribution
• Wellness program with reward incentives
• Employee recognition and reward programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree