Sr Business Systems Analyst
About The Position
Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F&O) and Salesforce platforms. As a Sr. BSA, you’ll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You’ll lead small to mid-sized projects, contribute to larger enterprise projects, and collaborate cross-functionally with both business and technical teams to deliver high-impact solutions.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field required
- Minimum of 5 years of related experience
- Intermediate knowledge of MicroSoft Excel
- Domestic and international travel is required up to 25%.
- Experience with modern programming languages
Nice To Haves
- Professional certification in project management (e.g. PMI-PMP, Certified ScrumMaster/Product Owner) is preferred.
- Professional certification in business analysis (e.g. PMI-PBA, IIBA-CBAP, MBA) is strongly preferred.
- Experience with MicroSoft Dynamics 365, or any other ERP, highly desirable.
- Experience with Salesfroce is desirable.
Responsibilities
- Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.
- Lead end-to-end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.
- Conduct stakeholder interviews, workshops, use-case creation, and documentation of business and system requirements.
- Translate business needs into functional and technical specifications for application development and system integration.
- Collaborate with development and QA teams to support solution design, testing, and validation activities.
- Support change management, user training, and deployment strategies to ensure successful adoption.
- Lead small to medium-scale projects independently; contribute to larger projects under program managers.
- Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.
- Ensure thorough documentation of project activities and changes throughout the lifecycle.
- Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F&O), Salesforce, and other applications across the company.
- Identify and support automation opportunities across applications and business processes.
- Provide post-implementation support, including troubleshooting, incident resolution, and continuous improvement.
- Develop business process documentation, user guides, training materials, and standard operating procedures.
- Communicate effectively with cross-functional teams, leadership, vendors, and consultants.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
