Let's begin! Sr Business Systems Analyst

Moody's Corporation•Charlotte, NC

About The Position

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Our Enterprise Technology team is responsible for designing and delivering integrated tools that support employees across the organization and enable operational excellence. The team contributes to improving workforce productivity enhancing cross-department collaboration and supporting scalable growth. By joining our team you will engage in impactful work across our Charlotte hub and broader US operations while helping implement advanced AI-enabled systems that streamline processes and support responsible AI adoption across the business.

Requirements

Minimum five years of experience as a business systems analyst within a large organization
Strong understanding of internal service systems (IT Support, HR, Finance, etc.) and processes
Ability to collaborate with multiple lines of business to gather, interpret and translate needs into clear business and technical requirements
Proficiency in writing user stories and acceptance criteria using Jira or similar tools
Basic understanding of API endpoints and how they support system functionality
Experience creating test cases and test plans to validate successful system delivery
Demonstrated proficiency with artificial intelligence solutions and tools, with the ability to incorporate AI capabilities into requirements and workflows

Responsibilities

Translate business needs into clear technical requirements to accelerate development across multiple lines of business
Collaborate with partners across lines of business to gather, document and refine requirements for new and existing system functionality
Develop clear user stories, acceptance criteria and technical specifications that enable engineers to move quickly and confidently
Create structured test cases, metrics and validation steps to ensure quality system delivery
Partner with engineering teams building Enterprise solutions with an initial focus on IT help desk, HR, Finance, Facilities, Legal and Compliance scenarios
Translate complex business processes into streamlined digital workflows that improve user experience and operational efficiency
Support continuous improvement by identifying gaps or inefficiencies and recommending data-driven solutions
Collaborate closely with engineering and product partners to troubleshoot issues and validate successful system releases