(US) Sr. Change Director

PointClickCare

4d•$153,000 - $170,000•Remote

About The Position

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thatâs founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canadaâs Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare â so it doesnât just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. Drive Strategic Transformation at PointClickCare! Are you a visionary leader with a proven track record in guiding organizations through complex change? PointClickCare is seeking a Senior Change Director to lead enterprise-scale transformations, advise executives, and coach teams through adoption and culture evolution. You will play a pivotal role in shaping our change management strategy, building capability, and driving lasting impact across the organization. Position Summary: The Senior Change Director will lead enterprise-scale transformations, advise executives, and coach teams through adoption and culture evolution. You will play a pivotal role in shaping our change management strategy, building capability, and driving lasting impact across the organization.

Requirements

Experience: 8â12 years of experience leading complex change portfolios, with 10,000h to 20,000h dedicated change management experience, ideally in SaaS, healthcare, or technology environments.
Certifications: Advanced certifications in change management (CCMP, PMP, Agile Change, or equivalent)
Competencies: Advanced knowledge of all major and minor change management frameworks (CCMP, ADKAR, PCI, Kotter, etc.), extensive expertise in project management (classic and agile), social capital, social engineering, persuasion, and neighboring disciplines such as psychology, behavioral science, cultural science, leadership, and organizational development.
Skills: Leadership presence, mentorship skills, and the ability to independently facilitate change management and transformation programs at the enterprise level.
Mindset: Visionary, resilient, persuasive, and systems thinker, with advanced coaching experience for individuals and teams.

Responsibilities

Design and Execute Multi-Program Change Strategies: Lead the development and implementation of integrated change management plans for large-scale, multi-program initiatives, ensuring alignment with organizational goals and priorities.
Executive Coaching and Sponsorship: Coach executives and sponsors in effective sponsorship, fostering leadership alignment and commitment to change.
Lead Readiness and Adoption Measurement: Oversee readiness and adoption measurement programs, track KPIs, and celebrate milestones to ensure successful change outcomes.
Develop Change Champion Networks: Build and coach change champion networks, mentoring emerging talent and amplifying engagement across the organization.
Advance Change Practices: Actively contribute to PointClickCareâs change management community, sharing best practices, supporting continuous improvement, and advancing the service offering portfolio.
Facilitate Leadership Alignment: Drive leadership alignment across functional portfolios, facilitating workshops and strategic sessions at the management and executive levels.