Sr Change Management Specialist (Strategic Consumer Banking Transformation)

TD Bank • Laurel, MD

23h • $115,440 - $186,160

About The Position

The Sr Change Management Specialist will be responsible for delivering transformational changes on customer-facing digital migration initiatives. The ideal candidate will u nderstand distribution strategy and can connect change activity directly to business outcomes and the reshaping of colleague roles and culture. They will have the ability to translate customer research and journey mapping into tangible colleague behavior change as well as the ability to navigate and align multiple lines of business with competing priorities toward a shared customer outcome. The Senior Change Management Specialist leads change management efforts on highly complex programs / projects / initiatives with significant enterprise impact or major business segment impact, working closely with business executives to create change strategies and plans that drive successful adoption of change and expected benefits realization.

Requirements

• Undergraduate degree
• Relevant Change Management Accreditations
• 10+ years related experience, working in a project environment in large organizations
• Advanced knowledge of change management principles, industry best practices, lines of businesses supported, project management, organization practices, business culture(s) and business transformation
• Knowledge of current and emerging trends
• Knowledge of risk management environment, standards and regulations
• Knowledge of project/program support, planning and implementation
• Ability to contribute to strategic direction of the function and provide advice to senior leadership
• Ability to forecast initiatives and demand in order to help develop strategic plan
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Skill in mentoring, and coaching
• Skill in using software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability handle confidential information with discretion

Responsibilities

• Leads a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
• Analyzes impacts/risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
• Understands, clarifies and leads work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach
• Provides recommendations and direction based on the end-to-end customer experience when making decisions
• Leads and owns the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
• Assesses and ensures that customer and employee experience / stakeholder impacts are appropriately understood and managed
• Engages appropriate stakeholders to identify and manage required outcomes of projects for the business
• Provides on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
• Responds to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
• Identifies and leads problem resolution to ensure customer needs are met for own area as assigned
• Collaborates with the project manager and business sponsor to identify and ensure required resources are assigned to the project
• Ensures timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
• Collaborates with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc
• Creates change plans and activities that drive adoption of change
• Develops change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
• Works with Business Owner/Sponsor to identify change adoption metrics
• Adheres to enterprise frameworks or methodologies that relate to activities for business area
• Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Ensures business operations are in compliance with applicable internal and external requirements ( e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
• Participates in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
• Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
• Monitors service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exists
• Leads / facilitates and/or implement actions / remediation plans to address performance / risk /governance issues
• Actively manages relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Provides thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate sin personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• regular development conversations
• training programs
• competitive benefits plan
• online learning platform
• mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level