Sr. Client Services Consultant (Los Angeles, CA)

Magnit•Los Angeles, CA

1d•$80,000 - $90,000•Onsite

About The Position

The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties. Location: Ideal candidate will sit in the Los Angeles, CA area and be available for client meetings on an as needed basis. We will consider candidates that are located outside of this area, but they must be located where travel times would not exceed a 1-2 hour flight and able to travel as needed.

Requirements

Bachelor’s degree in business, Human Resources, or a related field or equivalent work experience
5+ years of experience supporting a Management Service Provider (MSP) program performing duties such as recruitment services, staff augmentation, payroll, SOW.
Advanced proficiency in a VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) required.
Proven track record managing complex client accounts or high-volume staffing/payroll programs
Experience working directly with senior client stakeholders and vendors to deliver strategic workforce solutions
Strong command of Microsoft Office, particularly Excel and PowerPoint for reporting and client presentations
Demonstrated ability to lead initiatives, mentor junior team members, and drive operational improvements

Responsibilities

Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP
Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations.
Depending on the size of the team, the Sr CSC’s scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines
Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit’s business
Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers
Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll
Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery
Assist OM/PM in staff development, new staff orientation, and training
Utilize Magnit’s proprietary software, Magnit VMS, to facilitate all required processes
Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.
Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis
Contributes to team effort by accomplishing related results as needed.