Sr. Client Solutions Manager
About The Position
Universal Ads, a part of Comcast, enables any brand, of any size, to seamlessly make and buy commercials across premium video reaching new qualified audiences at scale. Universal Ads combines premium and brand-safe video content directly from the most influential media companies with the ease and familiarity of social ad buying. It is your one-stop shop for high-quality video ads delivering performance and unmatched scale. Job Summary Responsible for providing strategic account management and sales leadership for an assigned portfolio of strategic client group accounts. Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams. Responsible for customer retention, helping guide operational efforts to meet/exceed financial goals and objectives, overall customer relationship management and customer satisfaction. Maintain high customer satisfaction including actively leveraging Net Promoter Score system. Optimize, increase and improve our NPS within our customer segment. Job Description Core Responsibilities Manage and grow post-sale client relationships and revenue for advertisers Become an expert in Universal Ad solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs Grow revenue, educate and lead upsell conversations with clients post initial sale Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results Identify optimization opportunities for improving performance Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues Consult and coach clients and agencies to achieve greater results on Universal Ad solutions Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Requirements
- Customer Experience (CX)
- Customer Retentions
- Revenue
- Bachelor's Degree
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
- 10 Years +
Responsibilities
- Manage and grow post-sale client relationships and revenue for advertisers
- Become an expert in Universal Ad solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results
- Identify optimization opportunities for improving performance
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
- Consult and coach clients and agencies to achieve greater results on Universal Ad solutions
- Develop and execute strategy for each account in the portfolio, manage day-to-day activities including maintaining existing base of revenue, driving the most value within the account, spearheading contract renewal activity as well as managing marketing, operational, billing etc. functions in coordination with functional teams
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
