Sr. Clinic Practice Assistant, Transplant Surgery
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join Our Kidney Transplant Team as a Sr. Clinic Practice Assistant! Our Transplant Clinic is seeking a Sr. Clinic Practice Assistant to play a vital role in supporting seamless clinic operations and delivering an exceptional experience for patients and providers alike. In this advanced administrative role, you’ll manage the coordination of complex clinic and surgical schedules. Your expertise will help ensure accuracy, efficiency, and continuity of care for a highly specialized patient population. Hourly rate starting at $22.00 Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned.
Requirements
- High School Diploma or Equivalent required
- 3-5 years office experience required
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities
- Performs administrative functions to support smooth and efficient clinical service and practice operations.
- Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).
- Make patient appointments and maintain appointment records.
- Assist callers with routine inquiries and triage matters appropriately.
- Process patient billing forms and scan documents to patient medical record (EPIC).
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
- Additional responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
