Sr. Collections Specialist

Bluestone Bank • Raynham, MA

16h • $30 - $34

About The Position

Community. Security. Trust. This is the foundation on which Bluestone Bank is built. We've helped Southern New England prosper for over 150 years by providing responsible, relevant, and secure financial solutions. Whether our customer’s unique needs include finding a safe place to grow their savings, financing their next home, protecting their future, or building their business, we are here to help them reach their goals. Let’s get there, together!
In addition to being a great place to bank, Bluestone Bank is a great place to work! Named by the Boston Business Journal as a Best Places to Work in 2025, you are joining a team that cares about your career success and will also receive:
A competitive salary with performance-based incentives.
Comprehensive medical with deductible reimbursement, dental, and vision coverage.
An employer matching 401k plan.
Training and professional development opportunities, including tuition reimbursement.
Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.
The Sr. Collections Specialist maintains timeliness of consumer loan payments and manages collection efforts.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Aggregates data from various sources to prepare monthly delinquency reports for department and credit committee.
Prepares and updates residential & consumer Watch List reports monthly.
Tracks and reports on residential & consumer loan modifications.
Conducts regular oversight of DMI, including problem resolution; delinquency monitoring and assistance with third party vendor oversight. Generates monthly DMI oversight reports for management.
Monitors and resolves consumer credit reporting disputes via the e-Oscar system.
Monitors and reports on all Bankruptcy notices received.
Assists the Loan Operations Manager with fulfilling audit requests from both internal and external auditors.
Follows Fair Debt Collection rules, and assists with managing consumer collection efforts that includes contacting past due customers via telephone and mail; explaining options to customers and recommending resolution when collection efforts fail.
Assists with reporting on past due real estate taxes for consumer and commercial loans, utilizing data from tax service company.
Assists with processing online debit card payments using the PURESight system.
Recommends charge offs for approval at credit committee and processes charge offs, once approved.
Prepares documents as needed for foreclosure and other advanced delinquency matters.
Performs additional duties as requested.
The pay range for this position is $30.00 to $34.00 per hour and is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, and business or organizational needs and affordability.

Requirements

• High school Diploma or equivalent.
• Three or more years of experience working in a Bank collections role.
• Excellent understanding of the loan systems used in daily operations to include FIS, DMI, and Sageworks as well as department policies and applicable consumer debt collection laws and policies.
• Strong understanding of financial institutions products and services and the Bank’s operating systems.
• Self-starter, good at prioritizing, possesses strong customer service, and excellent communications skills.
• Established organizational and analytical skills.
• Good understanding of computer spreadsheets and word processing programs.

Responsibilities

• Aggregates data from various sources to prepare monthly delinquency reports for department and credit committee.
• Prepares and updates residential & consumer Watch List reports monthly.
• Tracks and reports on residential & consumer loan modifications.
• Conducts regular oversight of DMI, including problem resolution; delinquency monitoring and assistance with third party vendor oversight. Generates monthly DMI oversight reports for management.
• Monitors and resolves consumer credit reporting disputes via the e-Oscar system.
• Monitors and reports on all Bankruptcy notices received.
• Assists the Loan Operations Manager with fulfilling audit requests from both internal and external auditors.
• Follows Fair Debt Collection rules, and assists with managing consumer collection efforts that includes contacting past due customers via telephone and mail; explaining options to customers and recommending resolution when collection efforts fail.
• Assists with reporting on past due real estate taxes for consumer and commercial loans, utilizing data from tax service company.
• Assists with processing online debit card payments using the PURESight system.
• Recommends charge offs for approval at credit committee and processes charge offs, once approved.
• Prepares documents as needed for foreclosure and other advanced delinquency matters.
• Performs additional duties as requested.

Benefits

• A competitive salary with performance-based incentives.
• Comprehensive medical with deductible reimbursement, dental, and vision coverage.
• An employer matching 401k plan.
• Training and professional development opportunities, including tuition reimbursement.
• Work life balance with paid time off, paid volunteer hours, and 11 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED