Sr Content Designer, Financial Services

PayPal • San Jose, CA

85d

About The Position

Perform work assignments using specialized content design knowledge and developed business expertise Lead projects and/or programs within content design family with moderate scope impacting function or sub-function Analyze, evaluate, and make decisions within general parameters under broad supervision May act as a subject matter resource for entry level and developing colleagues Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications). Collaborate with design on page layout, interactions, and visual tone. Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions. Develop content strategies that align stakeholders and drive meaningful solutions. Use data and research to evaluate your content's impact, and push for continuous improvement that shows tangible results.

Requirements

• 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 6+ years relevant work experience writing web and app content.
• Excellent, highly creative writing and critical-thinking skills.
• Experience working with content standards, such as style and voice and tone guidelines.
• At ease managing multiple projects, setting stakeholder expectations, working individually, and collaborating across teams.

Nice To Haves

• Experience in financial services, payments, B2B or B2C e-commerce is preferred.
• Bachelor's Degree or equivalent in English, Journalism, Communications, Marketing, Design, Information Science or related field preferred.

Responsibilities

• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on page layout, interactions, and visual tone.
• Use data-driven insights about experience gaps and customer pain points to brainstorm and build proposed experience solutions.
• Develop content strategies that align stakeholders and drive meaningful solutions.
• Use data and research to evaluate your content's impact, and push for continuous improvement that shows tangible results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees