Sr. Corporate Travel Advisor- Avenir (powered by Spotnana)- Remote

Direct Travel

9d•Remote

About The Position

As a key member of the Avenir Corporate Operations team, the Sr Corporate Avenir Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.

Requirements

Minimum five years of corporate consultant experience
Ability to create domestic and international multi-segment, multi-destination itineraries
Must demonstrate industry knowledge
Proficiency in one or more GDS
Ability to meet and exceed required performance standards
Excellent customer service skills
Excellent verbal and written communication skills
Minimum knowledge of Outlook skills and basic Microsoft platforms
Must be able to lawfully work within the US and have unrestricted work authorization for US
Ability to travel up to 15%
Minimum 5 years’ experience providing domestic and international travel arrangements
Must demonstrate thorough knowledge of airline ticketing rules and regulations
High proficiency using Airline GDS, Apollo
Proficient in producing lowest logical airfare within client’s policy

Responsibilities

Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, and rail
Completes a training plan to learn the Avenir platform (powered by Spotnana) and contribute to the practice by providing feedback on areas of improvement and optimization
Provides high touch concierge level service to designated Avenir clients, which may include leisure and personal services, upgrades, reconfirmation of accommodations prior to travel
Uses available sources such as State Department websites, news agencies to stay informed of current international events
Ability to handle multi-cultural Avenir clientele
Advises clients of international travel requirements such as visas, passports, immunizations, etc.
Strong working knowledge and understanding of international pricing rules and procedures
Supports one or more accounts
Operates within detailed procedures
Interacts with traveler, travel arranger, travel managers and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
Supports multiple accounts
Operates within detailed procedures
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment