Sr. Customer Success Application Engineer (Hybrid)
About The Position
About our group:We are the Customer Success team that ensures successful new product and technology transitions with our customer teams. You will have the opportunity to work with the latest storage technologies while interfacing with a wide array of internal teams.About the role - you will:• Drive all technical aspects of our customer qualification engagements.• Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues.• Run tests in customer environment to validate drive/system compatibility.• Assist in post-qualification customer technical issues.• Create and present technical information to internal teams.• Work with customer account team to solidify feedback into future product requirements.• Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations.About you:• You will have a demonstrated ability to work across multiple organizations to achieve deadlines and customer satisfaction.• You will have a high level of personal follow through on commitments.• Ability to work flexible hours to support our worldwide customers, factories, and design centers.• Demonstrated effective written and oral communication skills that develop trust between Seagate and its customers.• Demonstrated passion for continuous improvement.Your experience includes:• Demonstrated experience testing and resolving concurrent, complex highly technical issues.• Project management and tracking experience.• Bachelor's Degree in Engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) or equivalent work experience.
Requirements
- Demonstrated ability to work across multiple organizations to achieve deadlines and customer satisfaction.
- High level of personal follow through on commitments.
- Ability to work flexible hours to support our worldwide customers, factories, and design centers.
- Demonstrated effective written and oral communication skills that develop trust between Seagate and its customers.
- Demonstrated passion for continuous improvement.
- Demonstrated experience testing and resolving concurrent, complex highly technical issues.
- Project management and tracking experience.
- Bachelor's Degree in Engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) or equivalent work experience.
Nice To Haves
- Engineering design experience.
- Experience dealing with external customer or supplier.
- Programming experience.
- Experience with SATA, SAS, and NVMe interfaces and bus analyzers.
- Storage system level experience.
Responsibilities
- Drive all technical aspects of our customer qualification engagements.
- Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues.
- Run tests in customer environment to validate drive/system compatibility.
- Assist in post-qualification customer technical issues.
- Create and present technical information to internal teams.
- Work with customer account team to solidify feedback into future product requirements.
- Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations.
Benefits
- eligibility to participate in discretionary bonus program
- medical, dental, vision, and life insurance
- short-and long-term disability
- 401(k)
- employee stock purchase plan
- health savings account
- dependent care, and healthcare spending accounts
- paid time off, including 12 holidays
- flexible time off provided pursuant to Seagate policy
- a minimum of 48 hours of paid sick leave
- 16 weeks of paid parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
