Sr. Delivery Enablement Lead

Workday•Atlanta, GA

13d•Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team About the Team Workday’s Business Technology (BT) organization continues its mission to deliver unparalleled value to our business partners and customers. To support this mission, the BT Strategy & Operations team is responsible for developing the long-term vision for BT, setting goals and objectives, and ensuring that we have the right plans in place to move with speed at scale. The team collaborates closely with cross-functional teams, business partners, and executives to understand the needs and priorities of the business, and supports the development of strategies that will help BT meet those needs. It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. About the Role The BT Strategy & Operations (BT S&O) Function is seeking a Delivery Enablement Lead to support the planning, execution and operationalization of high impact BT transformation initiatives. This role is an enablement "force multiplier" situated at the intersection of Delivery Excellence, Agile Coaching, and Organizational Change Management. The Delivery Enablement Lead will evolve the "Operating System" of BT. They will help implement initiatives across the SDLC, Cybersecurity, Operational Excellence, Partner Engagement and AI-driven delivery; ensuring that our internal software delivery practice and IT operations move with the speed and scale required by a global AI platform leader.

Requirements

8+ years of Agile delivery as a Delivery Team Member, Scrum Master or Agile Coach.
5+ IT service management experience
Advanced Proficiency in Jira capabilities and JQL querying.
Familiarity and experience with a wide range of toolsets across the SDLC, including: architectural design, code/version management and CI/CD, test case management and continuous testing, technical documentation, observability & monitoring, container registry scanners and security SAST/DAST scanning.
Possess excellent written and verbal communication skills.
Proven ability to translate complex data or technical concepts into compelling narratives for diverse audiences.
Experience presenting to cross-functional partners, with a focus on driving consensus and decision-making.
Confident delivery in both virtual and in-person environments, maintaining high levels of audience engagement and professional demeanor.
PMP, PMI-ACP or Scaled Agile Framework certifications strongly preferred.
Bachelor's degree in Information Systems, Computer Science, Software Engineering or significant related work experience.

Nice To Haves

Familiarity with PPM and Portfolio Roadmapping tools (eg smartsheets, Asana, MS Project Aha ect) .
Expert-level proficiency with google sheets (or excel) in creating and manipulating pivot tables, formula/function based field values and charts.
Familiarity with Incident, change and problem management processes and widely utilized tooling for the associated processes (e.g. ServiceNow, BMC Helix, etc.).
Experience applying lean-six Sigma tools and practices in an IT or continuous improvement context.

Responsibilities

Delivery Enablement & Transformation Orchestration Roadmap-to-Execution: Partner to break down the BT Transformation Roadmap into execution plans (e.g. Jira Epics, Stories & Project Tasks) with clear incremental deliverables required to meet the Initiative outcomes and objectives. Own the delivery of execution workstreams as assigned.
Complex Dependency Navigation: Own cross-functional dependencies impacting assigned workstreams by identifying/documenting, coordinating commitment, driving dependency sub-workstream task owners to closure and proactively communicating status to ensure no/low impact on delivery timelines.
Risk Mitigation & Decision Support: Provide high-fidelity transparency to leadership; don't just report risks—present data-driven options and trade-offs to keep high-priority initiatives on track.
Lean-Agile Coaching & SDLC Maturity Agile Maturity: Serve agile coach who institutionalizes Scaled Lean-Agile practices across the SDLC. Move teams beyond "doing Scrum" to achieving true business agility, improved cycle times and increased throughput.
Value Stream Optimization: Conduct Value Stream Mapping analysis to identify waste and friction in the delivery ecosystem.
Continuous Improvement (Kaizen): Apply and coach Lean Six Sigma practices, root cause analysis, Inspect & Adapt sessions, retrospectives to continuously identify and implement IT operational and delivery improvements..
Toolchain & AI Innovation Next-Gen Ecosystem: Partner with IT Service Management, DevOps, and AI/EDATA teams to implement AI features enablement and automation rules within our toolchain (Jira, GitHub, CI/CD, SNOW) in alignment with the Transformation Roadmap and execution plans.
Systems Interoperability: Consult on data integration strategies to ensure that SDLC health, Delivery Progress, Resource/Capacity, IT service performance and Operational Monitoring data is easily visible and can be leveraged for strategic decision making.
Stakeholder Engagement Reporting: Support Delivery Excellence Team executive and program reporting needs.
Training and Presentations: Prepare and lead training and presentations engagements in support of BT transformation.Prepare resources, presentations, playbooks, and lead training that drive the adoption of the transformed ways of operating.
Change Management: Partner with the Change Enablement team to support change management plans that impact Delivery Excellence team workstreams.