Sr. Desktop Support

Ascending • Manhattan, NY

14h • Onsite

About The Position

We are seeking a highly skilled and experienced Sr. Help Desk Engineer (Contractor) to assist with the technology consolidation of multiple entities into a unified environment. This is a hands-on, 100% onsite role in Mid-Town Manhattan, ideal for someone experienced with desktop buildouts, profile migration, endpoint management, and project-based user support.

Requirements

• Hands-on experience with Microsoft Intune and Windows Autopilot (required)
• Proven ability to build and deploy Windows desktops and manage user profiles
• Strong desktop support skills for both hardware and software in enterprise environments
• Experience with desktop software installations, updates, and troubleshooting
• Experience supporting migrations or consolidations of IT environments is highly desired
• Excellent interpersonal and communication skills
• Proven track record of professionalism and reliability in fast-paced settings

Nice To Haves

• Prior experience in IT consolidation, merger, or acquisition projects
• Familiarity with user data migration tools and scripting a plus (e.g., PowerShell)
• Certifications such as Microsoft 365: Modern Desktop Administrator Associate (MD-100, MD-101)

Responsibilities

• Build, configure, and deploy Windows desktops and laptops for end users across multiple organizations
• Create and migrate user profiles as part of the entity consolidation project
• Update, test, and troubleshoot desktop software and operating systems
• Ensure smooth onboarding of users and devices using Microsoft Intune and Windows Autopilot
• Provide Tier 2/3 support for desktop hardware/software issues, escalating as needed
• Collaborate with project managers and technical leads to execute migration tasks according to project timelines
• Document processes, configurations, and solutions as needed for project consistency and knowledge sharing
• Support end users in person and respond to service requests efficiently and professionally

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed