Sr. Digital Associate

Bank of America • Charlotte, NC

7d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting the delivery and health of digital capabilities or processes through project management and operations support. Key responsibilities include closely collaborating across different stakeholders and functions, executing on direction from day-to-day leaders, developing digital features, preparing for go-to-market, monitoring post-launch health, and analyzing Key Performance Indicators (KPIs) performance. Job expectations include applying knowledge and digital acumen to define and deliver solutions that solve business problems. Bank of America’s Digital Platform team is seeking a strategic and data-driven Sr. Digital Associate to accelerate decision-making across our Mobile App, Online Banking, and virtual financial assistant (Erica). This high-impact role interfaces directly with business leaders to deliver actionable insights, forward-looking intelligence, and frameworks that shape the future of our digital platforms.

Requirements

• 2+ years of relevant experience
• Strategic thinker with strong tactical planning and project management skills
• Proficient in diagnosing complex problems and anticipating potential issues
• Familiarity with digital and financial services businesses
• Excellent communication, presentation, and story-telling skills, including the ability to interface with all levels of the organization, leveraging advanced written, verbal and presentation skills

Nice To Haves

• Self-motivated problem solver with a strong work ethic and ability to manage multiple priorities
• Resourceful and solution-oriented with a “can-do” attitude
• Collaborative team player who fosters inclusivity and builds strong relationships
• Has a track record of maximizing impact, being reflective and inspiring others to do their best work
• Passionate about evolving technical skills and staying ahead of industry trends
• Clear communicator who distills complex topics into digestible insights
• Adaptable and resilient in fast-paced environments
• Experience with enterprise visualization tools, Tableau & MicroStrategy
• Experience understanding Digital Banking Products and Mobile App operations
• Strong SQL expertise; experience with Python or other automation/data analysis tools strongly preferred
• Knowledge of Consumer Banking and financial services, accounts, and product types strongly preferred
• Skills: Collaboration
• Decision Making
• Problem Solving
• Production Support
• Project Management
• Agile Practices
• Business Operations Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Stakeholder Management
• Oral Communications
• Presentation Skills
• Strategic Thinking
• Product Management
• Written Communications
• Business Case Review

Responsibilities

• Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution
• Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics
• Ensures all policies, procedures, and processes are followed when delivering software solutions
• Drives Agile routines including increment planning, standups, grooming, and retrospectives
• Communicates effectively and in an engaging manner with stakeholders, partners, and teammates
• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work
• Acts independently, when proactively actioning on guidance and feedback
• Deliver diagnostic analysis of platform adoption, engagement, and capability performance for executive audiences
• Lead strategic analyses and present recommendations that influence business direction
• Build end-to-end models and solutions to support business cases, strategic planning, and client experience optimization
• Drive the design, implementation & support of our data systems, including interactive models/visualizations and self-service analytics to support business intelligence and decision making
• Prepare and complete action plans; implementing production, productivity, and quality standards; resolving problems; identifying trends; determining system improvements; implementing change
• Evaluate and integrate cutting-edge tools to enhance decision-making and business processes
• Translate strategy into actionable goals for performance, growth, and planning
• Collaborate across teams to drive digital adoption, engagement, personalization, and deepening

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED