Sr. Director, Consumer XD, Shop and Earn

PayPal • San Jose, CA

9d • Hybrid

About The Position

The Company PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: We’re looking for a visionary, people-first, outcomes-oriented design leader to direct and scale the teams responsible for two of PayPal’s most strategic consumer surfaces. Driving personalized commerce for discovery and engagement and evolving our loyalty ecosystem that powers behavioral motivation across the platform. Job Description: Essential Responsibilities: Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth Negotiate with and influence the decision-making of senior internal and external executives and decision-makers Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise Provide guidance to critical cross-functional and cross-organizational teams focused on experience design across PayPal Identify and resolve strategic user interface and interaction design with new or innovative solutions Minimum Qualifications: 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience. 5 years of experience leading others Additional Responsibilities & Preferred Qualifications: The Opportunity We’re looking for a visionary, people-first, outcomes-oriented design leader to direct and scale the teams responsible for two of PayPal’s most strategic consumer surfaces. Driving personalized commerce for discovery and engagement and evolving our loyalty ecosystem that powers behavioral motivation across the platform. This is a critical leadership role shaping the next chapter of PayPal's product experience—where commerce, loyalty, and intelligence converge into one unified, intelligent platform. You’ll lead the experience strategy, craft standards, and talent vision across these domains, while serving as a key partner to product, engineering and business leadership. What You'll Do Lead Strategy and Vision Drive and articulate a bold experience strategy for both Shop and Earn that transforms PayPal into a habit-forming, rewarding daily destination Translate product and business objectives (checkout growth, loyalty attach, app engagement) into design-led outcomes Influence at the highest levels across product, marketing, engineering, and brand Build and Lead World-Class Teams Direct and scale multiple teams of designers, including design managers and senior ICs across Shop and Earn Foster a culture of craft, curiosity, and continuous improvement Build diverse, high-performing teams who think in systems, deliver at scale, and lead from every level Drive Execution and Quality Oversee the execution and evolution of multi-surface experiences—from shopping feed modules and offer mechanics to reward progress and redemption. Set clear standards for craft and UX quality, guiding how design decisions scale across web, mobile, and platform surfaces Push for intelligent design: experiences that are personal, predictive, and seamless across surfaces Elevate the Org and Culture Play a lead role in building the Consumer Design leadership team, shaping priorities, rituals, and growth frameworks Define team structure, hiring plans, and mentorship programs that support a high-bar, inclusive, and empowered design culture Represent PayPal Design externally, helping to attract industry-leading talent and share our journey through the design community What You Bring 15+ years of experience in digital product design, including 7+ years leading and scaling design teams Proven success managing managers and senior ICs in complex, cross-functional environments Deep experience in commerce, loyalty, or fintech, and a passion for simplifying complex systems Ability to think and operate at multiple altitudes—visionary and strategic, while grounded in execution and craft Strong systems thinker with experience leading multi-surface product ecosystems (e.g., feed, gamification, checkout, shopping flows) Inspirational storyteller and communicator with a track record of influencing senior stakeholders and cross-functional peers Clear product intuition and the ability to connect design to outcomes (growth, retention, engagement) Demonstrated commitment to building inclusive teams and creating safe spaces for diverse perspectives A portfolio (yours or your teams’) that reflects high-craft execution, elegant systems, and outcomes that matter Why This Role Matters This role sits at the intersection of engagement, growth, and brand perception for PayPal. You’ll help shift PayPal from a utility to a value-revealing platform—where every interaction drives trust, reward, and momentum. You won’t just build great design—you’ll shape the future of how people experience money, commerce, and reward. Subsidiary: PayPal Travel Percent: 0 - The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is: Primary Location | Pay Range: San Jose, California | ($242,000.00 - $359,150.00 Annually) Additional Location(s) | Pay Range: No other locations are assigned to this requisition currently. Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations. Our Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health. Who We Are: Click Here to learn more about our culture and community. Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]. Belonging at PayPal: Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal. Any general requests for consideration of your skills, please Join our Talent Community. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply. PayPal is on a mission to revolutionize commerce globally. We’re driving our company, industry, and society forward with vision and velocity. With our commitment to excellence, innovation, and talent, the possibilities are limitless. Learn more at PayPal.com/Jobs Learn more about privacy-related questions or data retention. If you would like your profile to be deleted from our system, please let us know Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience. When applying for a job you are required to create an account, if you have already created an account - click Sign In. Creating an account will allow you to follow the progress of your applications. Our system does have some requirements that will help us process your application, below are some guidelines for creation of your account: Provide full legal First Name/Family Name – this is important for us to ensure our future hires have the right system set up. Please Capitalize first letter of your First and Last Name. Please avoid using fully capitalized text for your First and/or Last Name. NOTE: If your name is hyphenated or has multiple capitalization, please use the same format as your government ID. Please note that this site has updated features that can’t run on older versions of Internet Explorer. Please use IE11 or MS Edge for an optimal experience.

Requirements

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 5 years of experience leading others
• 15+ years of experience in digital product design, including 7+ years leading and scaling design teams
• Proven success managing managers and senior ICs in complex, cross-functional environments
• Deep experience in commerce, loyalty, or fintech, and a passion for simplifying complex systems
• Ability to think and operate at multiple altitudes—visionary and strategic, while grounded in execution and craft
• Strong systems thinker with experience leading multi-surface product ecosystems (e.g., feed, gamification, checkout, shopping flows)
• Inspirational storyteller and communicator with a track record of influencing senior stakeholders and cross-functional peers
• Clear product intuition and the ability to connect design to outcomes (growth, retention, engagement)
• Demonstrated commitment to building inclusive teams and creating safe spaces for diverse perspectives
• A portfolio (yours or your teams’) that reflects high-craft execution, elegant systems, and outcomes that matter

Responsibilities

• Develop and articulate a clear, compelling vision and strategy in alignment with Experience Design strategy and operations that inspires others
• Oversee and direct the development of user interface plans with direct impact on PayPal revenue, expense, budget, and growth
• Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
• Create operational and strategic objectives that enhance user and customer experiences using domain knowledge and extensive expertise
• Provide guidance to critical cross-functional and cross-organizational teams focused on experience design across PayPal
• Identify and resolve strategic user interface and interaction design with new or innovative solutions
• Drive and articulate a bold experience strategy for both Shop and Earn that transforms PayPal into a habit-forming, rewarding daily destination
• Translate product and business objectives (checkout growth, loyalty attach, app engagement) into design-led outcomes
• Influence at the highest levels across product, marketing, engineering, and brand
• Direct and scale multiple teams of designers, including design managers and senior ICs across Shop and Earn
• Foster a culture of craft, curiosity, and continuous improvement
• Build diverse, high-performing teams who think in systems, deliver at scale, and lead from every level
• Oversee the execution and evolution of multi-surface experiences—from shopping feed modules and offer mechanics to reward progress and redemption.
• Set clear standards for craft and UX quality, guiding how design decisions scale across web, mobile, and platform surfaces
• Push for intelligent design: experiences that are personal, predictive, and seamless across surfaces
• Play a lead role in building the Consumer Design leadership team, shaping priorities, rituals, and growth frameworks
• Define team structure, hiring plans, and mentorship programs that support a high-bar, inclusive, and empowered design culture
• Represent PayPal Design externally, helping to attract industry-leading talent and share our journey through the design community

Benefits

• At PayPal, we’re committed to building an equitable and inclusive global economy.
• That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most.
• We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

What This Job Offers

• Job Type: Full-time
• Career Level: Director