Sr Director Customer Experience
About The Position
The role leads the ISC Planning program portfolio and Management Operating System (MOS) to ensure clear plans, ownership, and outcomes against defined targets. The position includes oversight for the Customer Experience Shared Service for BA and partnership with Regional CX Leaders to translate insights from the VOC Hub into concrete action plans that improve the customer experience, create differentiation, and drive growth. This leader is a visible champion of a customer-obsessed culture, ensuring the customer is at the center of operational and process change decisions. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
- Leads the ISC Planning program portfolio and Management Operating System (MOS) to ensure clear plans, ownership, and outcomes against defined targets.
- Oversight for the Customer Experience Shared Service for BA
- Partnership with Regional CX Leaders to translate insights from the VOC Hub into concrete action plans that improve the customer experience, create differentiation, and drive growth.
- Champion of a customer-obsessed culture, ensuring the customer is at the center of operational and process change decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
