Sr. Director, Operations

Transcat, Inc.

11h•$165,000 - $185,000

About The Position

To drive fulfillment of our strategic goals, the Senior Director of Operations will play a pivotal role in driving Transcat’s operational excellence and strategic growth. The Senior Director will oversee a diverse range of operational functions. The primary responsibility of this position is to optimize operational efficiency, reduce costs, ensure quality, and enhance customer satisfaction while ensuring alignment with the company's overall strategic goals.

Requirements

Ability to hire A players and develop people: strong coach and mentor
Analytical skills
Business Acumen: financial knowledge, risk evaluation, market orientation, critical thinking
Excellent communicator/listener
Quick learner/intelligent/coachable
Strategic thinking/visioning/creativity
Proactive and experienced change agent
Teamwork
10-years’ experience running a multi-unit technical service delivery operation
Demonstrated success in a complex, fast-growing technical service environment
Experience in a lean service environment. Successful lean conversion or transformation experience a plus
Management experience in a matrixed regional/district reporting structure
Strong coaching and mentoring skills
Experience working under ISO 9001, ISO 17025 or similar quality management systems
Demonstrated experience exercising considerable judgment and discretion
Previous P&L and income statement responsibility for a multi-unit organization
Ability to travel up to 40% of the time required
Excellent interpersonal, communication, and management skills
High ethical standards
Bachelor’s degree from a four-year college or university

Nice To Haves

MBA or Master’s degree a plus

Responsibilities

Strategic Leadership: Develop and implement comprehensive operational strategies that support the company's long-term vision and goals
Increase the adoption of strategic objectives driving improved retention, e.g., automation improving productivity and throughput, ease of doing business improving customer intimacy and satisfaction, and expanding capability insourcing TMS and improving TAT
Operational Excellence: Lead initiatives to streamline processes, ensure quality, reduce costs, and improve overall operational performance
Ensure ethical conduct and rigorous quality accreditations
Understand and drive business metrics and performance measurements ensuring effectiveness and achievement of targets/goals
Justify and allocate resources to enable fulfillment of organic growth, retention, productivity, and profitability goals
Maintain knowledge of requirements and procedures affecting the business and ensure company policies, procedures, and reporting comply throughout the operation
Develop and deploy formalized project management tools and process. Act as the tollgate for projects ensuring requirements are properly defined and meet strategic goals
Team Management and Leadership: Build, develop, and lead a high-performing team of operations professionals
Leaders developing leaders: increase accountability and openness to challenge team and peers to be “Best in Class”
Coach and mentor Directors and Regional managers to drive profitability, team cohesion, and service metrics
Ensure Directors, Regionals, and local management are systematically developed, are effective in their roles and meet the expectations of customers, employees, and the company
Maintain regular follow ups and meetings with team members to determine progress in meeting goals and objectives of service delivery, customer satisfaction, and profitability
Effectively ensure the proper utilization of support functions
Performance Management: Establish key performance indicators (KPIs) and track progress to ensure operational objectives are met
Develop team members in management skills, tools, accountability, and ability to clearly articulate/report on drivers for their labs/teams
Risk Management: Identify and mitigate operational risks, ensuring business continuity and compliance with relevant requirements
Business Acumen/Financial Management: Oversee operational budgets, manage costs, and drive revenue growth
Drive an increased depth of knowledge of the business by the Directors, Regionals, and managers relative to their roles
Customer Focus: Foster a customer-centric culture and ensure exceptional customer service.
Continuous Improvement: Drive a culture of continuous improvement, leveraging data-driven insights to identify opportunities for optimization
Foster an environment of challenging the status quo. Develop a team that engages in critical thinking and considers out of the box ideas
Drive service operations continuous process improvement and improve customer satisfaction
Deploy, maintain, and continuously improve lean initiatives
Cross-Functional Collaboration: Collaborate effectively with other departments, such as sales, marketing, and finance, to achieve shared objectives.
Partner with sales and business development to bring innovative and market leading solutions to our customers
It is essential that the individual in this role be viewed as a creditable, trusted advisor to all internal and external customers and stakeholders.