Sr eBilling Specialist

DLA Piper•Reston, NY

4d•$37 - $58•Hybrid

About The Position

DLA Piper is, at its core, bold, exceptional, collaborative and supportive. Our people are the backbone, heart and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let’s see what we can achieve. Together. Summary The Senior eBilling Specialist, in collaboration with and in support of the firm’s strategic initiatives, works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined client e-billing account services for the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads and troubleshoots rejected invoices. Research e-Billing client billing data and provides detailed analysis to management and support staff. As part of the team, provides and ensures a cohesive, full-cycle e-billing support solution to billing attorneys and support staff with complex domestic and international billing. Provides training and mentoring to other staff members on all e-billing procedures. Location This position can sit in any of our U.S. offices and offers a hybrid work schedule.

Requirements

Strong communication and interpersonal skills required to interact with clients, billing timekeepers and business professionals.
Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
Must be an accurate proofreader and have strong attention to detail.
Has ability to work independently and manage time efficiently.
Actively listens to positive and critical feedback.
Able to adapt to client needs.
Eager to develop and achieve scope and requirements for advanced roles and responsibilities.
Strong computer skills including proficiency in Excel and accounting systems, Aderant, Billblast and eBilling vendor sites preferred.
High School Diploma.
5 years’ direct ebilling or client accounts experience (to include domestic and global) for a law or professional services organization.
Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties.
Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner.
Provide timely, accurate, and quality work product.
Successfully meet deadlines, expectations, and perform work duties as required.
Foster positive work relationships.
Comply with all firm policies and practices.
Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed.
Ability to work under pressure and manage competing demands in a fast-paced environment.
Perform all other duties, tasks or projects as assigned.

Nice To Haves

Bachelor’s degree in Accounting, Finance or similar field.

Responsibilities

Perform a variety of duties to support the full e-billing cycle.
Create and maintain complex monthly reporting.
Review data for accuracy prior to submitting rates to clients.
Liaise with finance counterparts to obtain accurate rate information.
Follow-up frequently on open items to ensure timely resolution; escalate as necessary.
Gather and update pertinent information based on client requirements.
Research and resolve electronic billing rejections related to technical or format issues.
Open new matters on vendor sites and monitor status of pending matters.
Submit timekeeper data to clients and e-billed vendors.
Track and resolve tickets assigned by the e-Billing service Desk daily.
Strong attention to detail.
Proficient in e-Billing vendor sites such as Legal Tracker, Collaborati, CounselLink, LegalX etc.
Provide support, guidance, mentoring and training to staff as needed.
Work with billing team to submit finalized invoices electronically based on client requirements when resolving rejections.
Work with clients; engagement team, legal staff and finance team on new eBilling client implementations and new Outside counsel Guidelines.
Ensure guidelines are documented and updated along with any financial terms to be added to Intapp Terms.
Ensure matters are set up in the billing and eBilling system according to the Firm and client guidelines.
Maintain weekly updated notes on new matters, rates and new implementations.
To have the ability to become a subject matter expert on an assigned client portfolio.
Support the e-Billing team when needed due to vacations or unexpected time away.
Collaborate with the manager and lead to streamline e-Billing processes.
Document e-Billing processes to enhance efficiencies.
Serve as a point of escalation to more junior Specialists.
Projects and other duties as assigned.