Sr Ecommerce & UX Specialist

National Business Furniture•Milwaukee, WI

21h•Hybrid

About The Position

At National Business Furniture (NBF), we believe in the power that inspiring spaces can have to help people achieve big things. We have worked with hundreds of thousands of businesses across the country – from startups to Fortune 500 companies – to equip their workspaces with beautiful, comfortable, and functional furniture for nearly 50 years. Named one of the 2023 Top Places to Work in Southeast, WI by Top Workplaces and the Journal Sentinel. We’re presenting an exciting opportunity for a Senior E-Commerce & UX Specialist. We are looking for a creative, detail-oriented, and data-informed digital professional to support the ongoing optimization of our e-commerce experience. This role blends UX design, digital merchandising, and site performance, and will play a key part in shaping how customers discover and interact with our products online. This role is based out of our West Allis office with an in-office schedule of Tuesday through Thursday and remote flexibility on Monday and Friday. What Makes This a Great Opportunity? This role offers the opportunity to directly influence the customer experience on our website. You’ll work on meaningful, highly visible initiatives that improve usability, product discoverability, and conversion. It’s a great fit for someone who enjoys both design thinking and hands-on execution, and wants to make an impact across the business. You’ll collaborate cross-functionally with Marketing, Merchandising, IT, and Sales/Support, gaining exposure to multiple areas of the organization while helping drive real experience improvements.

Requirements

3-5 years of experience in UX, e-commerce, digital merchandising, digital product, or content-focused roles
Proficiency with Figma, Adobe XD, Sketch, or similar UX/UI tools
Strong attention to detail and ability to manage multiple updates and priorities
Comfort working cross-functionally in a fast-paced, collaborative environment
Strong problem-solving skills and a data-informed mindset
Excellent communication skills, both written and verbal

Nice To Haves

Familiarity with e-commerce merchandising concepts (categories, promotions, product hierarchy)
Experience working with CMS and e-commerce workflows
Experience with personalization, search, or experimentation tools
A proactive mindset — someone who brings ideas, asks questions, and looks for ways to improve the experience
Experience translating user behavior into actionable UX and merchandising improvements

Responsibilities

Support UX design initiatives using Figma, including wireframes, mockups, and light prototyping
Maintain and evolve design systems and UI components
Apply usability and accessibility best practices across core e-commerce journeys (browse, search, PDP, checkout)
Partner with merchandising and marketing teams to translate business goals into intuitive UX solutions
Manage and update site content, product listings, and category pages using CMS and e-commerce platforms
Execute digital merchandising strategies, including:
Product placement and category organization
Cross-sell and up-sell strategies
Collection, campaign, and promotional setups
Homepage and landing page updates
Support on-site merchandising optimization, including:
Search and browse improvements
Sorting, filtering, and navigation enhancements
Seasonal and promotional product updates
Support ongoing site enhancements focused on conversion, discoverability, and usability
Assist with A/B testing and UX experiments
Analyze basic performance metrics (engagement, click-through, conversion) to inform improvements
Identify UX opportunities and translate insights into user stories and requirements
Work within e-commerce platforms such as Adobe Commerce (Magento), Sitecore, Shopify, BigCommerce, or similar
Support personalization and merchandising tools such as Bloomreach, Algolia, Salesforce Commerce Cloud, Dynamic Yield, or Contentful