Sr Engineer, Software Engineer - Genesys Cloud
About The Position
If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Contact Center Shared Technology team in Claims and Shared Services is looking for an experienced technical expert who will be responsible for supporting the availability and performance of our Genesys Cloud and other Contact Center facing systems. This is an exciting opportunity to join an amazing high performing team at Nationwide IT with flexible work options including remote. You will play a key role in supporting innovative solutions to help deliver exceptional customer experience. As part of this team, you will be responsible for: Proactively monitoring the user experience, responding to production incidents, participating in postmortems and working in conjunction with build lines to prevent recurrence of known problems. Help diagnose availability, latency and performance issues. Collaborate with build teams for improvements in code and configuration to achieve service level objectives more efficiently. Support Nationwide services in production as part of an on-call rotation. Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management. Ideal candidate should have the following: Technical expertise with Genesys Cloud platform and capabilities Experience in developing and driving monitoring strategies for applications Experience in outage support and troubleshooting for production critical systems Ability to work in a fast-paced team environment Strong collaboration and communication skills Adaptable Experience in a variety of technologies including: Genesys Cloud Contact Center Technologies SQL Splunk Nationwide Monitoring tools Python Linux Job Description Summary If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! As a Senior Software Engineer, you will focus primarily on providing high quality, efficient technology solutions to business partners by crafting new software applications or modifying and/or supporting existing packaged or custom-built applications. In this capacity, you’ll analyze, code, configure, test, debug, document and maintain applications.
Requirements
- Technical expertise with Genesys Cloud platform and capabilities
- Experience in developing and driving monitoring strategies for applications
- Experience in outage support and troubleshooting for production critical systems
- Ability to work in a fast-paced team environment
- Strong collaboration and communication skills
- Adaptable
- Experience in a variety of technologies including: Genesys Cloud Contact Center Technologies SQL Splunk Nationwide Monitoring tools Python Linux
- Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.
- Two or more years of analysis and technology experience.
- Proficiency in one or more programming language such as Java, C++, Python, JavaScript.
- Knowledge of software development lifecycle.
- Proven ability to tackle moderately sophisticated business and development problems.
- Ability to thrive in a team environment.
Nice To Haves
- Insurance/financial services industry knowledge a plus.
Responsibilities
- Proactively monitoring the user experience, responding to production incidents, participating in postmortems and working in conjunction with build lines to prevent recurrence of known problems.
- Help diagnose availability, latency and performance issues.
- Collaborate with build teams for improvements in code and configuration to achieve service level objectives more efficiently.
- Support Nationwide services in production as part of an on-call rotation.
- Work to ensure reliable interactions between Nationwide systems and Software as a Service (SaaS) providers through engineering and relationship management.
- Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.
- Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
- Uses DevSecOps practices, tooling and techniques.
- Drives continuous improvement and learning through ongoing training, practice and innovation.
- Manages project priorities, deadlines and deliverables proactively.
Benefits
- medical/dental/vision
- life insurance
- short and long term disability coverage
- paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
- nine paid holidays
- 8 hours of Lifetime paid time off
- 8 hours of Unity Day paid time off
- 401(k) with company match
- company-paid pension plan
- business casual attire
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
