Sr. Exchange Engineer - Microsoft 365 Collaboration

Genuine Parts Company • Atlanta, GA

20d • Hybrid

About The Position

The Corporate Systems Team is seeking a highly skilled and experienced Sr. Exchange engineer. This role is responsible for supporting the use of Exchange in an hybrid environment and Office 365 tools to drive collaboration globally across the organization. The ideal candidate will be a strong problem-solver and have a background in PowerShell scripting, proficiency with Exchange and knowledge working with Teams, SharePoint, and technologies supporting the O365 ecosystem. This role requires an individual who can work independently, demonstrating strong verbal and written communication skills.

Requirements

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
• 5+ years preferred experience in managing and supporting Exchange Online, OnPrem, Exchange hybrid environments and MS 356 services.
• Expert knowledge with Exchange Server 2016+ in an on prem hybrid configuration in conjunction with EOL across all object types. (Users, Shared Mailboxes, Groups, Dynamic configurations and queries, Contacts, Group Mailboxes, Teams, Mailbox Provisioning)
• Experience in messaging compliance requirements including Legal Holds, E-discovery, Retention Policies, and Mailbox Archiving.
• Experience of Mail Routing, (Connectors, Scoping, Quarantine Reasons, and Remediations Client / Server).
• Experience in PowerShell scripting and automation. MS Graph is a plus.
• Experience in security and compliance with the Microsoft 365 environment.
• Previous experience performing Data migrations (Microsoft 365 tenant migrations, Google, Exchange, Teams, OneDrive, and SharePoint. Consolidation and Identity Management.)
• Knowledge of other complimentary collaboration applications such as: Quest, Poppulo, BitTitan MigrationWiz, Sendgrid / Twillio
• Knowledge of Microsoft 365 products and services, such as SharePoint Online, Teams, OneDrive, Power Platform, etc.
• Knowledge in enterprise design and implementation of collaboration solutions using Microsoft 365 products and services, such as Exchange, Teams, SharePoint, OneDrive, and Power Platform.
• Working Knowledge of Messaging security mechanisms.
• Attention to detail and excellent troubleshooting and problem-resolution skills.
• Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven track record to manage support and request tickets within SLAs, and drive Microsoft support cases to closure.
• Knowledge of Project Management, preferably using, Jira, and Confluence.
• Work cross functionally with different teams to support GPC mission objectives
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Strategic mindset to shape the organizations email infrastructure effectively. Developing long-term messaging and email roadmaps, including release schedules and improvement initiatives.

Nice To Haves

• Experience working in an Azure environment
• General understanding Microsoft 365 licensing.

Responsibilities

• Provide engineering and administrative level 2+ support for (Exchange Online in a Hybrid configuration, MS 365 Services) and guidance to enhance collaboration and productivity.
• Provides troubleshooting expertise within the O365 ecosystem to ensure resolution in a timely manner.
• Develop and execute PowerShell scripts for automating routine tasks, such as mailbox and distribution list creation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees