Sr Field Service Specialist

Waters Corporation•Seattle, WA

1d•Onsite

About The Position

Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer-focused professionals that are technical experts on Waters’ product suite. In this role, you will be supporting all aspects of our clinical market segment, including both liquid chromatography (LC) and mass spectrometry (MS) products. The Newborn Screening Field Service Specialist will primarily provide on-site support to our newborn screening customers with some time spent at other clinical labs in the area. In addition, the Field Service Specialist will follow our complaint handling process for Waters Clinical product offerings, ensuring a high level of compliance. Waters Corporation is seeking a highly skilled, motivated and customer-focused individual to join our America's Clinical Business group in the Seattle, WA area.

Requirements

Minimum Bachelor's degree in Analytical Chemistry, Biology, Physics, Engineering or related field of study. Will also consider applicants with equivalent experience, training, and education.
Minimum of 3+ years work experience specializing in mass spectrometry, preferably as a service engineer or within a clinical laboratory setting, newborn screening experience is a plus
LC experience preferred but not required
Strong technical support, maintenance, calibration and troubleshooting experience with LC/MS instrumentation
Previous experience using LC or MS instrumentation (preferably Waters) in a clinical, forensics, hospital or IVD lab setting strongly preferred
Valid Driver's License in good standing is mandatory
Ability to perform effective system level troubleshooting
Overnight travel as required, including international travel for training
Must possess a strong customer focus
Strong communication skills, ability to communicate effectively to a diverse audience with specific customer needs
Result oriented with a balance of excellent team cooperation
Personal sense of integrity
Effective time management skills
System level approach to problem solving
Analytical approach with a strong drive to resolve open issues
Excellent verbal and written communication skills
Further, be notified that in the course of the performance of your job you may be required by Waters and/or a customer of Waters Corporation to submit to an additional background check and/or other additional screenings to attain access to that customer's facility.

Responsibilities

Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, Informatics), primarily focused on LC/MS systems used for newborn screening applications
Establish and maintain effective relationships with external and internal customers ensuring their success
Manage customer expectations by communicating work performed and providing follow up plan if needed
Ensure customer compliance regulations are followed
Deliver system level training at customer sites
Manage service inventory according to Waters policies
Issue field service reports daily to document work performed
Maintain sound knowledge regarding the technology and customers' application demands
Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
Ensure that quality system procedures and Health & Safety standards are adhered to at all times