Sr General Manager

Sunrise Senior Living • Franklin Lakes, NJ

1d

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.
The Senior General Manager is responsible for all aspects of the business for their home community and a portfolio of up to 3 additional buildings: providing leadership, development, execution, business management and strategy with a focus on the overarching strategic priorities: • Attract, retain and develop top talent. • Provide innovative, incomparable, outstanding and consistent care & services. • Maximize profitability through revenue generation and expense control. • Retain and enhance the Sunrise culture. In summary, responsibilities include hiring, on-boarding, and development of Executive Directors (ED) at their portfolio communities and key coordinators; perform comprehensive site visits, provide sales leadership and basic Director of Sales (DOS) coaching; execute with strategic sales pricing and positioning; provide basic quality assurance while being a champion for our Sunrise Mission.

Requirements

• College degree preferred; degree and management experience may be required per state/provincial requirements
• Administrator’s License/certification may be required per state/province regulations
• Five (5) years management/operational leadership experience (or related experience with Sunrise); healthcare industry preferred
• Supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline and counseling
• Able to travel in geographic area
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
• As applicable, Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description, understand the key essential duties for safety and regulatory compliance
• Ability to work weekends, evenings, flexible hours, available for our customers at peak service delivery days and times
• Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.

Responsibilities

• Attract, hire, retain, and develop top talent.
• Hire, on-board and develop Executive Directors and key Coordinators; instrumental with the EDIT (Executive Director in Training) Program process and placement.
• Build and lead high performing teams.
• Know and understand day to day field community operations.
• Know and live the Sunrise Mission, Principles of Service and Core Values; demonstrates serving leadership and acts as a role model.
• Lead with authority, conviction, and ethical fortitude.
• Confront and manage difficult issues proactively. Make bold decisions with a sense of urgency.
• Follow up on customer problems and resolve issues in an appropriate and timely manner. (Customers include: residents, family members, team members, vendors, outside referral sources, etc.)
• Facilitate annual Skip Level meeting for each community with follow-up, quarterly revisits with outliers.
• Build relationships proactively with team members, residents, family members and major referral sources in the service area.
• Demonstrate understanding and apply knowledge of all Sunrise products and services including their individual features and the benefits they bring to residents and family members.
• Know current and evolving state/provincial laws and regulations.
• Demonstrate understanding of the overall senior care market and Sunrise’s unique niche in that market.
• Oversee basic quality assurance.
• Conduct one-day comprehensive reviews/site visits with each community.
• Conduct annual QSR (Quality Service Review) for each community with quarterly revisits on outliers.
• Know Profit and Loss (P&L) business management (pricing, financial reporting, census measures, variance reports, labor/labour reports, etc.).
• Understand and utilize the business intelligence reports / tools to manage and enhance their business operation.
• Utilize marketing and sales data for decision-making and business planning.
• Develop overall marketing strategy for area and review marketing plans for each community.
• Drive implementation of External Business Development (EBD) strategy as designed in conjunction with Operations Leader, Regional Director Sales and Marketing, Executive Director and Director Community Relations.
• Lead price setting with Regional Director of Sales and Marketing.
• Monitor and leverage business / financial tracking reports for planning and strategic decision making.
• Apply Sunrise budgeting and capital expenditure policies and procedures.
• Understand and demonstrate passion for Sunrise business model and value proposition as a management services company with fiscal accountabilities to multiple owners and stockholders.
• Understand and leverage multiple revenue drivers (beyond occupancy levels) that drive the top line (e.g. pricing, inventory management, care levels).
• Understand competitive opportunities and threats.
• Understand the internal cost associated with all Sunrise programs and levels of service.
• Process and submit expenses and budget data timely per Sunrise policies and internal business controls.
• Develop high potential team member’s competence and confidence so that they may assume greater role of responsibility or scope while limiting risk to the organization.
• Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Ensure community team members are in compliance with Sunrise University trainings, orientation program, Getting Started trainings.
• Develop annual Getting Started GS3 calendar, identify 1:1 trainees, GS3 Facilitators and Department Coordinators for EDIT placement program.
• Develop a working knowledge of State /Provincial regulations, ensure compliance through supervising and coaching team members.
• Achieve the Team Member and Customer Engagement goals and actively leads in the Engagement Improvement Planning.
• Conduct and contribute to timely performance appraisals with meaningful conversations.
• Hold team accountable and correct actions when necessary and document.
• Keep abreast of professional developments in the field by reading, attending conferences and training sessions.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• myFlexPay offered to get paid within hours of a shift
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive