Sr. Helpdesk Specialist

COFREIGHT INC•Buena Park, CA

7h•Onsite

About The Position

We are looking for a Senior Helpdesk Specialist to provide onsite IT support for our Buena Park office and assist with U.S. Helpdesk operations. This role focuses on end-user support, office IT maintenance, and cloud desktop / VM project support. The ideal candidate is hands-on, customer-focused, and comfortable working onsite with minimal supervision.

Requirements

3+ years of experience in IT Helpdesk / Desktop Support
Strong experience with Windows OS and end-user support
Experience supporting printers, scanners, and office devices
Experience with Microsoft 365 / Outlook / Exchange Online
Basic understanding of cloud desktops, VMs, or VDI environments
Strong communication and customer service skills
Ability to work onsite and independently

Nice To Haves

Experience with Azure Virtual Desktop, VMware, or Citrix
Basic networking knowledge (LAN / Wi-Fi)
Experience supporting IT projects or office rollouts

Responsibilities

Provide onsite and remote support for Windows desktops, laptops, and peripherals
Support printers, scanners, and office IT equipment
Provide daily support for corporate email systems (Microsoft 365 / Exchange Online)
Assist with cloud desktop / virtual machine (VM) projects, including user support and troubleshooting
Perform user onboarding/offboarding and basic account support
Serve as primary IT support for the Buena Park office and all US users
Document issues and solutions, and escalate when needed