Sr. Implementation Consultant - NA Client Configuration Management

Visa•Ashburn, VA

4d•Hybrid

About The Position

The Senior Consultant, within North America Client Configuration Management, will support complex BIN and Endpoint configuration initiatives, manage high-impact configuration projects, and serve as a subject matter expert for complex or newly released products as a key member of a client-facing team. This role provides client implementation expertise and leverages specialized knowledge of complex systems and applications related to client programs, transaction processing, and routing, as well as their impact on clients and cardholders. The individual is responsible for implementing complex configuration programs, leading projects, and executing other sensitive client activities. This position reports to the Managing Director within NA CCM and focuses on configuration enablement. This includes: Providing technical and consultative support to Client Services, Product, Sales and Operations staff to understand or clarify set up requirements and configure new or existing Configuration configurations without customer impact Responsible for diagnosing, troubleshooting, and resolving complex configuration issues Responds to situations where standard procedures have not succeeded, and further improvement is needed. Clients include financial institutions, third party processors, non-traditional clients, and state-owned entities. This individual is also: Be the first point of contact to provide guidance and support to new and existing Visa Configuration complex inquiries for North America clients. Recognized as a subject matter expert and contributor to the overall set up of client configurations, system tools, and features/functionalities for Configuration configurations from a business, client, and technical perspective within Visa Provides functional and technical consultative support for program and system set up for Clients Present to client and internal stakeholders on the Onboarding process, timings, and expectations. This may require the creation of and/or customization of materials for client(s), provide status updates and advocate to ensure various internal functions understand the complexity of the requests and product. Evaluates current regional specific processes to determine process improvements, and how best to gain more effectiveness and efficiency Takes a leadership role in development and training for the department Be accountable for prioritizing conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect, considering OLAs and other expectations in place. Establishes and fosters relationships with Client and internal stakeholders at all levels of staff Provides guidance during the various phases of the development and implementation process to ensure all necessary tools, processes, procedures, and staff are in place to support a successful implementation and rollout Engage with colleagues across Visa, ensuring teams such as Implementation, risk, market, legal are appropriately involved and informed about relevant issues and effectively for Visa Direct Implementation and Product needs. Proactively drives team collaboration Mentor global and regional resources to learn new products and set up configurations

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Customer service
Consultative support
Project management
Strong oral and written communications
Influencing and negotiation skills
Complex analytical analysis

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions, geographies, and influence key stakeholders up to Executive level internally and externally
Comfortable working in global environment impacted by different legal, cultural, and business priorities
Experience in working cross-culturally and in remote situations
Effective planning and organizational, conceptual, and logical problem-solving skills
Proven ability to set and deliver upon priorities within busy, shifting environment
Ability to manage high volume of work with constant detail orientation, able to meet deadlines with quality work
Strong PowerPoint skills, able to create and adapt client facing materials
Growth mindset, results oriented and able to drive delivery of solutions
Be commercially focused and pragmatic
Focus on continuous improvement and ability to identify opportunities
Quick learner, comfortable working with ambiguity
Working expertise in Microsoft Office, including Outlook, Word and Excel

Responsibilities

Provide technical and consultative configuration support to Key Clients, Client Services, Sales, Product, Systems, Risk, Legal and Operations staff to understand set up requirements and required configuration for new installations, conversions, and maintenance requests without customer impact.
Manage complex projects (Client, Corporate or Internal Initiatives) which involve extensive technical, consultative and configuration support.
Responsible for diagnosing, troubleshooting, and resolving complex configuration issues.
Responds to situations where standard procedures have not succeeded, and further improvement as needed.
Establish and fosters relationships with Client and internal stakeholders at all levels of staff