Sr. Implementation Project Manager - Healthplans - Remote

Change Healthcare • Richardson, TX

136d • $89,900 - $160,600 • Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. UnitedHealth Group is working to create the health care system of tomorrow. We are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed. Come to UnitedHealth Group and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams. As new pharmacy clients are welcomed to OptumRx, the new client implementation team offers a best-in-class onboarding experience that is powered by solid governance and project management. Our Health Plan Implementation team is a separate and distinct division that handles our most sophisticated new Health Plan clients. The Senior Implementation Project Manager (Sr. IPM) will oversee all aspects of Health Plan client implementations with multiple lines of business. The primary focus of the Sr. IPM will be managing the implementation objectives of new Health Plan implementations. Sr. IPM will support the organization's strategic direction and growth in the PBM industry by applying a clearly defined project management approach for new Health Plan implementations. Sr. IPM will actively engage with all operations and account management leaders across the OptumRx organization to deliver on our promise. You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

• 2+ years of experience in PBM, health care or the pharmacy industry
• 2+ years of Implementation or large healthcare project management experience
• Experience in influencing internally and externally with soft power, driving cross-functional collaboration, and negotiating win-win solutions
• Proven independent contributor with the ability to multi-task, work with leaders and ensure client satisfaction
• Willing to work through year-end holiday season (Christmas week/NYE/New Year's Day) as necessary to address client go-live issues and support cross-functional teams
• Ability to travel up to 35%

Nice To Haves

• 1+ years of experience in MS Office Project
• 1+ years of experience service now
• 1+ years of Medicare and/or Medicaid client implementation experience
• PBM Account Management experience
• Proven ability to influence without authority
• Proven ability to message, position, and present information for maximum customer impact and influence
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment

Responsibilities

• Manage and lead new Health Plan implementations, including Commercial, Medicaid, Medicare, and Exchange lines of business
• Develop detailed work plans, schedule estimates, resource plans, status reports, and implementation priorities
• Direct and coordinate the teams of operations, business, product, and technical contributors to ensure the on-time and successful delivery of properly scoped high-quality project requirements
• Ensure factual, timely, and quality implementation tracking, analysis, reporting, and communication strategies are utilized using established policies & procedures
• Lead complex workstreams which could include Operations Readiness (Member Services/System Access & Training/Vendor Transition/Reporting/Pharmacy Helpdesk) and Eligibility
• Ensure Service Now (SN) automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation
• Manage internal team updates to the client SN implementation case to ensure completeness
• Review deliverables and ensure adherence to quality standards, implementations, and team performance measurements
• Obtain signoffs on all deliverables from key internal & external project stakeholders
• Make timely and appropriate decisions to ensure implementations are on track for successful service and go live readiness
• Recommend and take necessary actions to direct the analysis and solutions of problems; escalate when needed
• Ensure developed solutions match Client requirements
• Partner with Account Management to ensure all implementation items are tracked, documented, and closed in agreement with the client intent
• Lead cross-functional quality initiatives centered on improving the implementation process, and post go live lessons to learn reviews with clients and executive leaders

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree