Sr. Incident Manager
About The Position
The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents—from detection and response through business impact assessment, communication, and post-incident improvement. This is a high-impact individual contributor role responsible for driving structured, cross-functional incident response across Engineering, Product, Commercial, and Executive teams. The role combines technical understanding with strong business judgment to minimize customer impact, protect revenue, and ensure clear decision-making during high-pressure situations.
Requirements
- 7+ years in SRE, DevOps, Technical Operations, or Incident Management
- Experience leading Sev1/Sev2 incidents in high-availability environments
- Proven ability to coordinate cross-functional teams during critical outages
- Solid understanding of distributed systems and cloud environments (AWS or GCP)
- Experience with monitoring and incident tools (e.g., Datadog, Grafana, PagerDuty)
- Comfortable working with logs, alerts, and system diagnostics
- Strong communicator, including with executive stakeholders
- Ability to translate technical issues into business impact
- Comfortable driving decisions and alignment under pressure
- Calm, decisive, and execution-focused
- Able to push for action and maintain momentum
- Experience improving processes and operational maturity
Nice To Haves
- Experience in AdTech, digital media, or similar environments
- Familiarity with SLOs/SLIs and reliability frameworks
- Experience with automation or AI-driven incident tooling
- ITIL or similar certification
Responsibilities
- Lead Sev1–Sev3 incidents as the single point of accountability
- Drive real-time decision-making, escalation, and coordination across teams
- Run incident communications, including updates to executives and stakeholders
- Translate technical issues into clear business impact
- Own and improve the Major Incident Management process
- Lead post-incident reviews and ensure follow-through on actions
- Track key metrics (e.g., MTTR, incident trends) and drive improvements
- Coordinate with Product, Commercial, and Legal on client communications when needed
- Align incident response with business priorities, including customer and revenue impact
- Improve tooling, automation, and workflows for incident response
Benefits
- This role will also be eligible for bonus, equity, and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
