Sr. IT Asset Manager (onsite, Omaha NE)

First National Bank•Omaha, NE

2d•Onsite

About The Position

The Sr. IT Asset Manager leads the IT Asset Management program at FNBO. This senior individual contributor role owns the ITAM roadmap and administers the program using ServiceNow SAM Pro and HAM, with focus on data quality, lifecycle governance, compliance, and executive engagement. You'll blend forward-thinking vision with hands-on ServiceNow expertise to transform ITAM from operational management into measurable business value. FNBO's ITAM program is positioned for growth, and this position requires a proven ITAM practitioner who can help advance the program along the maturity model while ensuring continuous compliance with banking regulatory requirements.

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or Business Administration, OR seven years of equivalent professional experience
5+ years of hands-on experience in IT Asset Management with proven experience maturing or scaling an ITAM program from foundational phases through higher maturity levels
Hands-on experience with ServiceNow SAM Pro (Software Asset Management Professional) and standard HAM (Hardware Asset Management) modules; experience with ServiceNow HAM Pro is highly desired
Strong understanding of hardware and software asset lifecycles
Experience working in banking or highly regulated environments with understanding of ITAM regulatory requirements specific to banking and financial services
Professional experience interpreting technology contracts and software licensing models
Strong data analytics capabilities including reporting, metrics development, and dashboard creation with demonstrated ability to drive program maturity through roadmap development and execution
Executive presentation skills with experience presenting to C-level audiences and senior leadership, and ability to translate complex technical concepts into clear insights for non-technical stakeholders
Effective communication and collaboration skills across all organizational levels with strong analytical and problem-solving capabilities focused on data-driven decision making

Nice To Haves

ServiceNow configuration and citizen development experience a plus
ITAM certification
ServiceNow ITAM or platform certifications
CMDB governance and data quality experience
Experience supporting internal or external audits in regulated environments
Proven track record in license optimization and driving ITAM program transformation initiatives in regulated industries
Demonstrated success improving ITAM maturity models and capability frameworks
Advanced organizational skills with ability to manage complex, multi-stakeholder initiatives

Responsibilities

Own and execute the IT Asset Management roadmap aligned to a ServiceNow-centric ITAM maturity model, advancing capabilities across foundational accuracy, operational governance, optimization, and reporting
Establish and maintain robust inventory management practices for all technology assets, tracking ownership and allocation from procurement through retirement
Configure and enhance ServiceNow SAM Pro and standard HAM through technical configurations (citizen development) for ITAM and CMDB use cases, optimizing workflows to improve efficiency, user experience, and automation opportunities
Proactively identify and resolve license compliance gaps across all software products, ensuring continuous alignment with vendor entitlements and contractual obligations
Improve asset data quality and establish data hygiene standards to ensure accuracy and reliability of asset information
Partner with CMDB, platform, Finance, Legal, Sourcing, and Risk teams to ensure ITAM data supports operational, financial, and risk reporting needs while supporting audits, renewals, and optimization efforts
Meet regularly with IT hardware asset class owners to review lifecycle performance, risks, and roadmap initiatives, ensuring comprehensive visibility and accountability
Ensure ITAM program maintains continuous compliance with banking regulatory requirements, audit readiness, and risk management standards
Analyze vendor agreements to ensure full understanding and compliance with entitlements, warranties, maintenance, support terms, and contractual obligations, and navigate vendor audits by coordinating requirements, developing audit responses, creating corrective action plans, and participating in settlement negotiations
Design, implement, and produce comprehensive ITAM reporting, metrics, and dashboards that provide actionable intelligence on a monthly and quarterly basis for managers and senior leadership
Deliver quarterly ITAM updates to CIO, CTO, and CISO, presenting program status, risks, trends, opportunities, and recommendations
Serve as a trusted ITAM subject matter expert across the organization