Sr IT Customer Support Specialist
About The Position
As a Sr. IT Customer Support Specialist here at Honeywell, you will play a pivotal role in providing world-class customer service and technical support. You will be responsible for resolving complex technical issues, leading a high-performing support team, and driving customer satisfaction. Your expertise and leadership will shape the future of our IT support operations and contribute to our commitment to customer success. You will report directly to our Sr. IT Customer Support Supervisor, and you'll work out of our Shreveport, LA or Baton Rouge, LA location on a hybrid work schedule. Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F. This role will support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites. You will be required to participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners and be able to provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Honeywell best practices. This position will also play an important role to provide input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services. When defined, this will act as the IT Site Champion. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Responsibilities
- Resolving complex technical issues
- Leading a high-performing support team
- Driving customer satisfaction
- Drive consistent IT service delivery and supplier performance for critical sites
- Participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers and IT business partners
- Provide oversight and management of our critical IT services using consistent standards, management operating system (MOS) and utilizing industry and Honeywell best practices
- Provide input on the design, development and support needed to advance key transformation-based programs, projects, system upgrades, in support of continued business growth across all our core services
- Act as the IT Site Champion (when defined)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
