Sr. IT Technical Support Specialist
About The Position
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to translate science into smiles by delivering therapies where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, North Carolina, and Mississauga, Ontario. Summary: Collaborates with the Operations Group to oversee daily IT operations for a mid-sized research organization within a global pharmaceutical company.
Requirements
- Bachelor's degree in computer science or equivalent required.
- Minimum five years of experience in IT support and network administration in a Microsoft Windows environment
- Proficient in MS Office Suite, Microsoft Windows, Server/network architecture, VMware.
- Strong customer service and interpersonal skills. Ability to work independently and in a team environment across different time zones. Strong desire to learn and stay current with the latest technologies. Highly motivated and great attention to detail. Excellent written and oral communication skills. Excellent problem-solving skills. Cultural sensitivity and ability to develop consensus within a multinational organization.
Responsibilities
- Provides IT helpdesk support to employees including technical support, software installation, and training.
- Performs hardware setup and configuration.
- Identifies, researches, and resolves technical problems of moderate complexity.
- Works closely with other departments to proactively identify IT-related needs and plan solutions/improvements.
- Works with external stakeholders in North America and Japan to ensure local IT systems comply with global and regional IT security and infrastructure.
- Manage and support laboratory-related IT systems
- Network administration including monitoring network health, data integrity, scheduling repairs & maintenance, and data backups.
- Tracks and manages IT assets, licenses, service contracts, budgets.
- Operates and manages audio-video equipment and video conferencing applications.
- Stays up to date with new technologies and proactively identifies issues and opportunities to improve current IT systems.
- Helps develop and write IT documentation and policies
Benefits
- 401K with company matching
- Annual Bonus Program (Sales Bonus for Sales Jobs)
- Generous PTO and Holiday Schedule which includes Summer and Winter Shut-Downs, Sick Days and, Volunteer Days
- Healthcare Benefits (Medical, Dental, Prescription Drugs and Vision)
- HSA & FSA Programs
- Well-Being and Work/Life Programs
- Long-Term Incentive Program (subject to job level and performance)
- Life & Disability Insurance
- Concierge Service
- Pet Insurance
- Tuition Assistance
- Employee Referral Awards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
