Sr Manager, Account Delivery - Life and Annuities

DXC Technology

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. As a Senior Manager – Account Delivery, you will lead the strategic and operational oversight of assigned insurance accounts, ensuring service excellence, contractual compliance, and sustained client satisfaction. This role combines operational leadership, financial accountability, and stakeholder engagement to drive consistent, high-quality delivery outcomes. You will collaborate cross-functionally to strengthen service performance, optimize operational models, and deliver measurable business value while fostering a culture of accountability and continuous improvement.

Requirements

Bachelor’s degree in Business, Insurance, Operations, or related field (or equivalent experience).
10+ years of experience in insurance operations, service delivery, or account management.
5+ years of leadership experience overseeing delivery teams or complex accounts.
Strong expertise in operational governance, KPI management, and performance optimization.
Demonstrated experience managing financial performance, budgets, and cost structures.
Proven ability to lead in fast-paced, client-centric environments.

Nice To Haves

Lean Six Sigma, PMP, ITIL, or similar certifications preferred.
Experience leading multi-account portfolios within a global delivery model.
Familiarity with insurance technology platforms, automation initiatives, and digital enablement strategies.
Strong understanding of regulatory compliance within the insurance industry.

Responsibilities

Service Delivery & Operational Leadership Provide leadership over end-to-end account delivery operations, ensuring consistent achievement of SLAs, KPIs, and contractual commitments.
Drive operational governance frameworks to maintain service quality, compliance, and execution discipline.
Serve as a senior escalation point for complex operational matters, ensuring swift resolution and minimal business disruption.
Lead continuous improvement initiatives focused on scalability, automation, and operational maturity.
Portfolio & Performance Management Oversee overall account health, including service performance, client satisfaction, and operational efficiency.
Establish performance benchmarks and track delivery metrics to ensure sustained operational excellence.
Conduct structured account reviews to evaluate trends, identify risks, and implement corrective or optimization strategies.
Identify growth or service enhancement opportunities within existing accounts.
Team Leadership & Capability Development Lead and mentor delivery managers and operational leads, promoting high performance and accountability.
Drive workforce planning, capacity modeling, and resource alignment to meet evolving client demands.
Support talent development initiatives, succession planning, and leadership capability building within the team.
Client & Executive Stakeholder Engagement Maintain strong working relationships with client stakeholders, ensuring alignment on service expectations and performance outcomes.
Provide strategic insights and operational transparency through regular performance reviews.
Partner with internal senior leadership to align account strategy with broader organizational objectives.
Financial & Risk Oversight Manage account financial performance, including budgeting, forecasting, margin optimization, and cost control.
Identify operational, financial, and compliance risks and implement mitigation strategies.
Ensure adherence to regulatory requirements and internal governance standards.