Sr. Manager, Account Management

Comcast•New York, NY

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Responsible for managing a teams of sales account managers across our Publisher business including programmers, distributors and resellers. Lead for your pod and book of business responsible for overall day to day operational health if these strategic relationships across our full product suite. Participate in cross-functional strategic company initiatives acting as a representative for the full account management function. Creates account service management procedures to ensure consistent methods for supporting customers and to ensure high quality and responsiveness. Maintain executive summaries for each client for team senior leadership and act as an escalation path when needed. Monitor overall performance of account managers as well as customer satisfaction. Ensure operational plans are aligned with business objectives. Contribute to functional strategy development. Has a greater degree of impact on business results, and typically manages development and coaching of your pod. Job Description Core Responsibilities Manages, trains, and develops a sales team, including developing career growth plans and performance goals. Responsible for hitting revenue targets for book-of-business (assigned accounts to themselves and their team). Develops presentations and other collateral materials that will position the Company as a team strategically internally. Provides account management representation in cross-functional workstreams, GTMs, pilots,etc. Coordinate product comms distribution, track client adoption or new products and features, and manage release comms Attends meetings and presentations with key clients, proactively communicate with existing and potential clients about our products value prop Develops relationships with executive stakeholders at key accounts within book of business. Develops internal processes to streamline internal and external activities. Participates in planning with finance, operations, and strategy teams for book of business. Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership. Works cross-functionally to develop go-to-market strategies and drive initiatives. Serves as an escalation point for key customer issues around products and services Represents company at industry events. Self starter who takes initiative to support not just their team pod but the broader AM organization and revenue team Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Requirements

Account Management
Business Results
Customer Satisfaction
Digital Advertising
People Management
Results-Oriented
7-10 Years Relevant Work Experience
Bachelor's Degree

Responsibilities

Manages, trains, and develops a sales team, including developing career growth plans and performance goals.
Responsible for hitting revenue targets for book-of-business (assigned accounts to themselves and their team).
Develops presentations and other collateral materials that will position the Company as a team strategically internally.
Provides account management representation in cross-functional workstreams, GTMs, pilots,etc.
Coordinate product comms distribution, track client adoption or new products and features, and manage release comms
Attends meetings and presentations with key clients, proactively communicate with existing and potential clients about our products value prop
Develops relationships with executive stakeholders at key accounts within book of business.
Develops internal processes to streamline internal and external activities.
Participates in planning with finance, operations, and strategy teams for book of business.
Provides insight into customer challenges, needs, and opportunities to cross-functional stakeholders including product, marketing, engineering, customer success, and sales leadership.
Works cross-functionally to develop go-to-market strategies and drive initiatives.
Serves as an escalation point for key customer issues around products and services
Represents company at industry events.
Self starter who takes initiative to support not just their team pod but the broader AM organization and revenue team
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.