Sr Manager Asset Protection

GameStop•Grapevine, TX

22h

About The Position

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! GameStop is seeking an accomplished and forward-thinking Senior Manager of Asset Protection to lead loss prevention strategy, investigations, and operational protection starting with our rapidly growing PSA submission ecosystem. This role will lead asset protection efforts specifically for PSA, third‑party grading companies, and any future collectible‑processing partnerships — serving as the operational and investigative lead for these ecosystems. This highly visible role partners extensively with omnichannel carriers (FedEx, UPS, USPS), law enforcement, and collectible-focused ORC organizations to prevent in-transit losses and improve recovery outcomes. You will serve as an enterprise expert in large-scale investigations, high-value asset protection, and executive-ready communication across Field Loss Prevention, Store Operations, Logistics, and GameStop leadership. As well as proactive process improvements across the PSA ecosystem.

Requirements

8+ years of progressive experience in Asset Protection, Loss Prevention, Corporate Security, Investigations, or Law Enforcement.
3+ years of team leadership or enterprise program leadership experience.
Proven expertise partnering with FedEx, UPS, USPS, or other parcel carriers to reduce loss and manage claims.
Demonstrated experience leading large-scale, complex investigations involving high-value assets.
Strong working knowledge of investigative tools, chain-of-custody standards, and case management best practices.
Experience leading enterprises, multi-region asset protection or loss prevention programs.
Exceptional verbal and written communication skills, including executive-level reporting.
Demonstrated success building cross-functional partnerships across filed operations, logistics, and corporate teams.
Bachelor’s degree in Criminal Justice, Business, or a related field.

Nice To Haves

Certifications such as CFI, LPC, WZ, CPP, or similar.
Experience in collectibles, luxury goods, electronics, or other high-value merchandise categories.
Familiarity with ORC intelligence networks and prosecution-focused collaboration.
Experience building training programs for field operations.

Responsibilities

Omnichannel, Carrier Loss Mitigation & Investigations Lead, build, and foster collaborative partnerships with major carriers (FedEx, UPS, USPS, eBay, PSA) to reduce in-transit loss and improve claims outcomes and handling. Implement operational controls for packaging, labeling, chain of custody, and exception management. Build performance scorecards and trend reports to drive loss reduction and delivery reliability.
Law Enforcement & ORC Collaboration Serve as the primary liaison with local, state, and federal law enforcement regarding theft, fraud, and high-value recoveries. Partner with ORC networks to monitor emerging fencing channels and criminal trends. Support case development, evidence management, documentation, and prosecution efforts.
Large-Scale Investigations Lead major internal and external theft, fraud, and ORC investigations. Maintain high standards for documentation, chain of custody, and case management. Deliver concise, executive-level summaries with actionable insights.
Field Partnership, Training & Awareness Partner with store, district, and regional teams to strengthen PSA handling, compliance, and security. Provide targeted training and communication on risks, processes, and best practices. Promote a culture of accountability and awareness through clear guidance and hands-on support.
Data-Driven Strategy & Analysis Identify shrink and fraud patterns using KPIs and operational data. Connect day-to-day execution to long-term strategic goals through scalable, intelligent solutions. Produce clear reporting for executives on performance, risk trends, and recommendations.
Leadership, Communication & Judgment Provide steady leadership during critical incidents and major loss events. Communicate effectively across all organizational levels. Challenge assumptions and offer data-driven, operationally sound solutions.