Sr Manager, Commercial Intake Specialist - LA28

T-Mobile • Irvine, CA

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Sr Manager, Commercial Intake Specialist is responsible for designing and leading the end-to-end customer intake and success management function for a highly strategic enterprise client. This role serves as the primary interface with the customer's leadership, translating complex and high-volume demands into structured, compliant delivery outcomes. By orchestrating cross-functional teams, partners, and suppliers, the Senior Manager ensures operational rigor, governance, and scalable execution under peak-event conditions. Leveraging data-driven insights, this leader drives prioritization, risk mitigation, and executive-ready decision support to protect T-Mobile's brand and commercial objectives. The position is critical in establishing an enterprise-grade operating system that enhances T-Mobile's global credibility and ability to deliver at Olympic scale.

Requirements

• Bachelor's Degree Business Management, Engineering, Finance and Corporate Strategy (Required)
• 2-4 years 3 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination.
• Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders. (Required)
• Build / Lead Intake Management Function: Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests. (Required)
• Enterprise Customer Success: Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution. (Required)
• Cross-Functional Execution Leadership: Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability. (Required)
• Risk, Dependency & Capacity Management: Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure. (Required)
• Executive Level Communication: Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness. (Required)
• People Leadership: Experience hiring, coaching, and performance-managing teams; establishing service discipline and building capability in a fast-moving environment. (Required)
• Financial & Billing Governance: Experience ensuring intake decisions translate into accurate billing, tracking, and reporting; comfortable partnering with Finance on controls and revenue integrity.
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis.
• Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development
• Establish and own the end-to-end intake strategy for the customer and partners
• Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders
• Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity.
• Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery.
• Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes; provide executive-ready reporting.
• Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level