Sr. Manager, Content Management

Comcast•Philadelphia, PA

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Senior Manager, Content Management, will play a pivotal role in managing the Adobe Experience Manager as a Cloud Service platform representing business product plans and lifecycle performance. This role partners with cross-functional teams to streamline the Content Supply Chain applications, modernize workflows, work with AI enabled capabilities, and omni channel content delivery, including assets, content and data. This leader will be responsible for documenting and tracking business improvements with critical focus on omni-channel enablement.

Requirements

Adobe Applications
Compliance Oversight
Data Process Evaluations
Marketing Asset Management
Performance Metrics
Presentations
Requirement Writing
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
7-10 Years

Responsibilities

Maintain business product governance, prioritization, and roadmap timelines.
Align product improvements to enterprise goals.
Manage MarTech product portfolio assignments such as Workfront, Figma, Frame.io, Fadel, AEM and other Adobe and non-Adobe MarTech systems.
Provide guidance and compliance on content standards, taxonomy, metadata, and analytics.
Facilitate planning and status on things like strategy and governance progress, instructor-led training, best practice methods, and stakeholder impacts using communication tools like Confluence, SharePoint, Jira, etc.
Document process flows.
Lead discovery, requirements development, and justification to enable new capabilities.
Translate business needs into use cases, scenarios, high-level agile stories and success criteria.
Collaborate with resources on content models, templates, and components to support authoring and publishing.
Ensure consistency in naming conventions, metadata management, and workflow effectiveness.
Oversee release readiness on new capabilities.
Coordinate GTM experiences with cross-functional teams across web, mobile, email, social, retail, field, support, and partner channels.
Align processes and deliverables with content operators, DAM librarians, information architects and stakeholders connecting tactics to experiences working with onsite and off-shore resources.
Evaluate content workflows using out-of-the-box functionality versus customization LOE.
Explore AI-enabled use cases and vendor capabilities.
Develop self‑service guides, training sessions, and operating procedures for authors, approvers, and marketers.
Strong forecasting, estimating and risk management skills.
Demonstrate the ability to produce financial analysis, formulating and measuring KPIs.
Develop relationships and collect insights by working with a variety of corporate domains, vendors, partners and systems integrators to achieve operational excellence.
Exercise independent judgment in decision‑making and support change management.
Comfortable creating PowerPoint storyboards and presenting to leaders and team members.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.