Sr Manager, HR CX

Comcast • Philadelphia, PA

17h

About The Position

The Connectivity & Platforms Growth & Operations Human Resources team is looking for a collaborative, innovative, consultative and results-driven Senior Manager, Human Resources. In this role, you will support the CX team. As a trusted advisor to your business leaders, you will design HR strategies and provide insights that guide decision-making and business outcomes. This is an exciting opportunity for someone looking to drive HR projects and business transformation efforts that span employee engagement, performance management, talent development, talent acquisition, retention, and compensation planning. In this role, you will collaborate closely with senior leadership and various teams including our HR Centers of Excellence to drive organizational effectiveness, enhance employee engagement, and foster a positive workplace culture. A creative, solution-oriented and analytical mindset will be essential as you address complex challenges, ensuring HR financial and operational objectives are met. The ideal candidate has some experience in human resources practices, organizational design, change management, talent management, employee relations, employee engagement strategies, project management, and leadership coaching, along with strong data analysis and communication skills. We’re looking for someone passionate about inclusive leadership and fostering team cohesion. They will balance the responsibility of the employee experience with critical business needs.

Requirements

• Human Resources (HR)
• Leadership
• Strategic Objectives
• Bachelor's Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
• 7-10 Years

Responsibilities

• Partners with senior management to develop strategies and programs that align with business initiatives including workforce planning, pay-for-performance, talent management, talent acquisition and succession
• Manage workforce planning process working with internal client groups and internal talent acquisition team to identify effective recruitment strategies to attract and retain the right talent for the organization
• Partner with clients to design organizational structures, processes, and culture initiatives
• Oversees the onboarding journey to promote positive employee experience and ensure compliance requirements are being met
• Counsels management and employees on disciplinary actions and performance problems in partnership with our HR legal team.
• Recommends new approaches, policies and procedures to maintain efficient and effective services.
• Ensures compliance with state, local and federal guidelines and policies to protect the business and its employees.
• Partners with management to ensure strategic HR goals, policies and programs are aligned with business initiatives.
• Administers compensation programs and assists in job analysis, job evaluation and performance management to ensure compliance with division guidelines.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.
• Employees at all levels are expected to:
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Benefits

• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the benefits summary on our careers site for more details.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees