Sr Manager, Mobility Carrier Services
About The Position
The Sr. Manager, Mobility Carrier Services will be responsible for working within their team of dedicated employees and partnering with other team members to manage the mobile vendor solutions and processes, integrate new mobile vendors as necessary, understand the contractual agreements with these vendors and ensure billing is completed on a timely basis. This individual will provide support for all Mobile Business platform Carrier related services. The successful candidate will be responsible for understanding the overall mobility service, how to manage, support and initiate changes.
Requirements
- Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years experience
- Must have a minimum of 7 years’ experience vendor management
Nice To Haves
- Experience with TEM systems, vendor portals, and mobile contracts.
- Strong communicator across technical and executive audiences.
- Analytical problem-solver who performs well under pressure.
- Collaborative, adaptable, and quick to learn new technologies.
- Self-starter with the ability to manage multiple priorities independently.
Responsibilities
- Provide consultation and serve as the Mobility Carrier subject matter expert for project-based initiatives.
- Oversee and guide Mobility Carriers and vendors.
- Lead and engage in vendor meetings to ensure timely service delivery and awareness of product issues.
- Engage with cross-functional teams to ensure products and services meet organizational expectations.
- Drive troubleshooting efforts and see gaps and issues through to resolution.
- Contribute to vendor management decisions and support contract negotiations for international vendors.
- Independently manage complex projects and ad-hoc requests as needed.
- Identify and architect improvement opportunities across service delivery, user experience, security, and related areas.
- Collaborate with all relevant functional teams.
Benefits
- parental (including paternal) leave
- flexible work schedules
- achievement awards
- educational assistance
- child/adult backup care
- medical
- dental
- vision
- life insurance
- short-term disability
- long-term disability
- 401(k) match
- flexible spending accounts
- employee assistance program
- Employee Scholar Program
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
