Sr. Manager, Pro Credit Operations

The Home Depot • Atlanta, DE

15d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Sr. Manager, Pro Credit Operations will oversee the teams, systems, processes, and capabilities that support trade credit customer services and the field facing credit teams. This position will work closely with the entire Trade Credit Services Department, third-party vendors, and other internal Home Depot departments. This role will focus on the capabilities, processes, and teams that support and improve the trade credit function, sales, and AR management. Responsibilities for the role will include hiring, training, creating policies, documenting procedures, data analysis, reporting, developing/deploying/managing technical capabilities, and involvement in the management and execution of day-to-day trade credit operations.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• 7+ years, with trade Credit experience, preferred
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• Interpersonal and Relationship Building Skills
• Team Management
• Talent Development
• Talent Recruitment
• Training
• Process Design, Documentation, and Management
• Data Analysis
• Underwriting Skills – Trade Credit
• Collection Skills – Trade Credit
• Trend Analysis and Reporting – Trade Credit
• Time Management
• Strategic Development of Structures, Policies, and Processes - Trade Credit
• Utilizing Trade Credit Tools, Systems, and Vendors

Nice To Haves

• 5+ years of trade credit, processes and AR management
• 3+ years of managing trade credit teams, processes, and systems
• Background in system/process design and implementation, such as Microsoft suit of products, Business Intelligence, trade Credit Management, Data Warehouse/SQL, Alteryx, Telephone User Interfaces (TUI’s), and/or other IT & data analysis tools and systems utilized in Trade Credit.

Responsibilities

• The management of Trade Credit Services (TCS) customer service and administrative teams, including hiring, training, goal setting, and performance management. Responsible for the management of TCS processes, tasks, vendor relationships, and systems maintenance. Effectively utilize personal skills, people, and resources to ensure timely & accurate management of processes, completion of tasks, and an overall positive contribution to achieving department and organizational goals, such as effective Accounts Receivable management, customer service, and sales growth.
• The design, documentation, and deployment of new TCS processes, projects, and systems. Along with maintaining the quality and accuracy of existing systems and processes, including trouble shooting and resolving any issues, errors, or limitations that arise. Utilize personal skill sets, collaboration with teams, and project management to ensure capabilities within Trade Credit Services are efficient, effective, and reliable. Partner to establish and deliver clear goals, ensuring execution meets expectations for timeline, cost, and impact.
• Coordinate with key stakeholders and leaders from across the organization to communicate results, present updates, explain program strategies, conduct training, develop documentation, and other content as needed to support the Pro Trade Credit program.
• Special Projects and other ad hoc requests, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Manager