Sr. Manager, Salesforce Technology

The RealReal

About The Position

About The Role We are looking for a Senior Manager, Salesforce to lead the technical engine behind our Sales organization. This team supports End-to-End Customer Relationship Management, bridging the gap between Consignors and Store Buyer Clienteling. In this role, you will serve as a "player-coach," providing strategic leadership to a team of Technical Leads and Business Analysts while remaining hands-on with the architecture and development of the Force.com platform. You will own the delivery and health of the entire Sales technology stack, including Salesforce, Zoom, and related integrations, driving innovation through self-service tools, AI, and advanced reporting. What you get to do everyday Lead Technical Strategy & People: Manage and mentor a team of Salesforce Technical Leads and Business Analysts. Foster a culture of technical excellence by guiding developers through code reviews, architectural decision-making, and career development. Solution Design & Development: Design, develop, test, and document high-quality business solutions on the Salesforce platform. Stay hands-on with the codebase, developing applications using Apex Classes, Triggers, Lightning Web Components (LWC), VisualForce Pages, and Aura Components. Manage the Sales Ecosystem: Oversee the support and health of all applicable sales applications, ensuring seamless integration between Salesforce, Zoom, and other enablement tools. Drive Innovation: Implement AI-driven features and advanced reporting capabilities to support the "Consignor + Store Buyer" relationship management lifecycle across Desktop and Mobile. Support & Stability: Provide ongoing technical support for existing custom Apex code and configurations, ensuring the platform remains performant and scalable. What you bring to the role Minimum Requirements: Minimum 8+ years of hands-on experience with the Salesforce platform Minimum 4+ years of experience specifically managing a team of Salesforce technical leads and business analysts Deep technical proficiency in Apex Classes, Triggers, Lightning Web Components (LWC), VisualForce Pages, and Aura Components Strong experience supporting end-to-end customer relationship management workflows (Lead, Contact & Opportunity Management) Experience managing broader sales applications and integrations (e.g., Zoom) Preferred Requirements: Salesforce Certifications (e.g., Application Architect, System Architect, Platform Developer I/II) Experience implementing AI or Einstein features within the Salesforce ecosystem Bachelor’s degree in Computer Science, Engineering, or relevant experience Compensation, Benefits, + Perks Employee Stock Purchase Plan 401K with Company Match Medical, Dental & Vision Insurance Paid Parental Leave 9 Paid Company Holidays Flexible Time Off (With Manager Approval) Find out more about our Benefits here. The expected salary range for this role is $-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The RealReal is leading the way in authenticated luxury consignment, online and in real life at our brick and mortar locations. Founded in 2011, our company is growing fast and fundamentally changing the way people buy and sell luxury goods — a multi-billion dollar industry. Our in-house experts inspect every item and our commitment to authenticity sets us apart, creating a foundation of trust with shoppers and consignors. The RealReal is also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA. We are seeking smart, talented and creative individuals who enjoy working in a fast-paced environment to help us reinvent the digital marketplace. Are you collaborative, dedicated to going the extra mile and ready to innovate? We invite you to join our team.

Requirements

Minimum 8+ years of hands-on experience with the Salesforce platform
Minimum 4+ years of experience specifically managing a team of Salesforce technical leads and business analysts
Deep technical proficiency in Apex Classes, Triggers, Lightning Web Components (LWC), VisualForce Pages, and Aura Components
Strong experience supporting end-to-end customer relationship management workflows (Lead, Contact & Opportunity Management)
Experience managing broader sales applications and integrations (e.g., Zoom)

Nice To Haves

Salesforce Certifications (e.g., Application Architect, System Architect, Platform Developer I/II)
Experience implementing AI or Einstein features within the Salesforce ecosystem
Bachelor’s degree in Computer Science, Engineering, or relevant experience

Responsibilities

Lead Technical Strategy & People: Manage and mentor a team of Salesforce Technical Leads and Business Analysts. Foster a culture of technical excellence by guiding developers through code reviews, architectural decision-making, and career development.
Solution Design & Development: Design, develop, test, and document high-quality business solutions on the Salesforce platform. Stay hands-on with the codebase, developing applications using Apex Classes, Triggers, Lightning Web Components (LWC), VisualForce Pages, and Aura Components.
Manage the Sales Ecosystem: Oversee the support and health of all applicable sales applications, ensuring seamless integration between Salesforce, Zoom, and other enablement tools.
Drive Innovation: Implement AI-driven features and advanced reporting capabilities to support the "Consignor + Store Buyer" relationship management lifecycle across Desktop and Mobile.
Support & Stability: Provide ongoing technical support for existing custom Apex code and configurations, ensuring the platform remains performant and scalable.