Sr Master Data System & Business Analyst (100% Remote)

US Foods•Rosemont, IL

1d•$65,000 - $100,000•Remote

About The Position

The Sr Master Data Business and System Analyst will be responsible for driving the product strategy and prioritization for master data solutions, including Product Information Management (PIM) systems, to enhance business operations and data accuracy. Acting as the key liaison between business and development teams, ensuring clear communication of requirements and needs, and facilitates system enhancements, and promotes process improvements. This role reviews, analyzes, develops and evaluates Master Data business processes and metrics; performs root cause analyses of technical interface issues and process breakdowns to formulate business process improvements. The Business Analyst will review and optimize Master Data business processes, perform root cause analyses, and document existing processes to identify and implement best practices. Additionally, this role will lead initiatives to track key performance indicators, represent US Foods in GS1 initiatives, and collaborate with Compliance Analysts to uphold data governance and quality standards. By partnering with IT, Category Management, and Marketing, the Sr Master Data Business and System Analyst will ensure alignment with data regulations and drive process improvements to meet overall metric goals. The work for this position is completely remote anywhere in the United States except Hawaii or United States Territories.

Requirements

5 years of experience in PIM or Master Data required
Experience training, coaching, and mentoring other associates.
Proficiency required in Microsoft Excel, Word, and Outlook.
Strong Excel skills with data manipulation, ability to utilize filters on large data sets, and create pivot tables and VLOOKUP required.
Experience creating SOPs and workflow maps required
Project Management Experience
Bachelor’s degree or equivalent experience required

Nice To Haves

Project Management Experience
Expertise in Product Information Management (PIM) systems and their integration with eCommerce platforms, ERP systems, and content management systems.
Understanding of how product information and content tools support e-commerce and omnichannel strategies, including search, SEO, user experience, and digital marketing.
Strong understanding of data structures, data quality, and taxonomy management, particularly in the context of product information.
Ability to observe, document, and recommend process improvements, and execute those recommendations effectively.
Firm understanding of continuous improvement principles and the identification of waste in processes.
Ability to lead change, align multiple teams, and influence various levels of the organization without direct authority.
Ability to manage and prioritize work delegation to meet critical workstream deadlines and work calmly under pressure.
Ability to work effectively in a dynamic, team-oriented environment and interact with a variety of associates (all levels), external customers, and vendor community in a supportive and positive manner.
Ability to work with a large volume of data through tools such as MS Access; intermediate skills preferred.
Strong attention to detail and flexibility to work within an environment of changing priorities.
Strong analytical and problem-solving skills.
Demonstrate highly effective verbal and written communication skills with the ability to adapt communication style for an audience.
Strong relationship-building skills for interpersonal communication with internal and external customers and vendors.
Motivated self-starter who demonstrates a positive attitude and business maturity
May require occasional travel (<5%)
Must be available to work weekends when needed.

Responsibilities

Establish and maintain relationships with business and technology stakeholders to influence product strategy and prioritization decisions for master data solutions, including PIM systems.
Serve as a liaison between the business and development teams, acting as the voice of the business in communications with development teams, translating business needs and requirements into actionable plans.
Manage system enhancement requests and prioritizations evaluating business cases for implementation
Contribute to and maintain the development team backlog, ensuring alignment with business needs and priorities.
Collaborate with technical teams to facilitate the delivery of features, optimizing processes to enhance development cycle efficiency
Work within an Agile framework to develop and execute against a Product roadmap, ensuring timely and successful product delivery
Create detailed user stories with clear requirements and acceptance criteria to meet end-user needs
Anticipate, mitigate, and manage escalations through to resolution
Provide technical and application support to the internal teams and the managed services team.
Generate regular and ad hoc reports to support internal teams.
Analyze PIM application and systems interfaces, identify root causes of issues, and recommend process improvements
Lead analyses for Shared Business Services and their partners to enhance goals of their programs. This includes gathering and cleansing data, incorporating and interpreting mathematical analyses, and developing insights from analyses.
Partner with leadership on how best to problem solve for an approach, the data sets and methodology required. Synthesize analyses and develop clear communications to Shared Business Services and their business partners.
Review and conduct user acceptance testing for deployments associated with PIM application production changes
Analyze IT tickets to determine root causes of issues with PIM and Syndigo applications, and propose process improvements
Review EPX and FTP log details for productivity and accuracy, and analyze interface issues to recommend process improvements
Provide support to internal and external partners.
Collaborate with team leadership and specialists to document and implement best practices and standard operating procedures
Work with other functions (e.g., CASIS, PRIME, EDI, MOXe, Creative) to develop joint best practices and reduce system and contract issues
Develop, analyze, and review key performance indicators at individual, team, and department levels
Manage GDSN changes requiring system updates, collaborating with PIM IT support for implementation
Represent US Foods in GS1 product information standards, participating in biweekly and monthly committee meetings
Identify and implement business process improvements and automation opportunities to drive efficiency
Establish and maintain data hierarchy, models, and attributes, ensuring alignment with data governance principles
Communicates decisions for the PIM regarding the hierarchy, data model and attribute usage based on principles of data governance
Provide technical assistance and decision-making support as a Subject Matter Expert (SME) for department tasks and escalations, working closely with PIM Leadership and internal teams such as IT, Category Management, Regulatory and Legal
Partner with the Process Analyst Master Data on internal projects and automation efforts
Lead special projects and support service level agreements to meet departmental key performance indicators
Ensure timely, on-budget, high-quality delivery of services or products
Other duties as assigned by the manager