Sr Mobility Engineer & IT Generalist

BJ's Wholesale Club • Elkton, MD

143d • $98,000 - $128,500 • Hybrid

About The Position

BJ's Wholesale Club is seeking a highly skilled and versatile Mobility Engineer & IT Generalist to support our Perishable Distribution Center. This hybrid role is primarily focused on mobile device engineering and operations (80%) with additional responsibilities in general IT support (20%). The ideal candidate will have deep expertise in mobile device management, deployment, and troubleshooting, along with a solid foundation in IT infrastructure and end-user support to act as IT person at Perishable Distribution Center with Subject Matter expertise in Mobility Engineering.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 2+ years of experience in a technical support or mobility engineering role, preferably in a retail or distribution environment.
• Extensive hands-on experience with Workspace ONE (Airwatch), Zebra and Honeywell mobility devices, and VoCollect.
• Strong troubleshooting skills across Android, iOS, and Windows platforms.
• Working knowledge of networking technologies including LAN, WAN, VPN, and wireless.
• Excellent communication and interpersonal skills with the ability to work independently and collaboratively.

Nice To Haves

• Experience with Warehouse Management Systems, POS systems and retail technology.

Responsibilities

• Serve as the primary engineer for Android and iOS mobile devices across clubs and distribution centers.
• Configure, deploy, and support mobile devices including Honeywell, VoCollect, Zebra TC51/TC52/TC53e, MC9300/MC9400, Apple iPads, and Windows CE devices.
• Manage and maintain MDM platforms, primarily Workspace ONE (Airwatch), including device enrollment, patching, and lifecycle management.
• Troubleshoot escalated mobility issues using remote management tools and collaborate with club users and IT teams.
• Support mobility-related upgrades and ensure consistent device performance across all platforms.
• Lead project work including MDM cleanup, lifecycle refreshes, and ad-hoc business requests.
• Document architectural designs, network communication services, and service traffic data related to mobility solutions.
• Provide onsite technical support for desktops, laptops, thin clients, printers, servers, and handheld devices.
• Assist with network and infrastructure support including device reboots, cable replacements, basic switch / port configuration, VLAN segmentation, hardware repair, refresh and installations.
• Act as remote hands for L2 NOC and L3 Network teams during troubleshooting and maintenance.
• Conduct coverage analysis, interference mitigation, and seamless roaming for Industrial Wi-Fi.
• Support new club openings within the territory, providing onsite assistance during key operational phases.
• Collaborate with corporate IT and third-party vendors to resolve complex technical issues.
• Train club personnel on proper use and maintenance of supported technology.
• Maintain accurate documentation of all technical work and ensure compliance with company policies and security protocols.
• Perform Level-1 WMS triage and collaborate closely with infrastructure & WMS teams.
• Use ServiceNow for Incident, request, change, problem management.
• Coordinate with vendors for service visits & warranty repairs.

Benefits

• BJ's pays weekly
• Eligible for free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty
• Benefit plans for changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match (must be at least 18 years old)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree